Network Support Technician (Government)

att; Suwanee (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

AT&T Global Public Sector is recruiting for a Network Support Technician (NST) to support ICE OCIO program in Brunswick, GA. This onsite role requires frequent presence on location and focuses on Tier 2 IT help desk support across LANs, devices, servers, storage, and network infrastructure.

The NST will work under ITFO guidance, perform preventive maintenance, patching, and health checks, and participate in after-hours on-call rotations as needed to minimize downtime.

Qualifications

• Experience in LAN administration and network troubleshooting.
• Familiarity with ITSM processes and ServiceNow.
• Proficient with server configurations, backups, and patching.
• Ability to install and maintain network devices and peripherals.

Responsibilities

• Provide LAN administrator support for installation, configuration and maintenance of network devices, servers, and storage.
• Support networked devices such as computers, printers, biometric devices, x-ray machines and sensors.
• Support mobile and wireless devices including smartphones and tablets.
• Test and maintain server configurations and security patches.
• Maintain system health and backups with restore testing.
• Monitor ServiceNow assignments and resolve tickets.
• Provide regular activity reports and inventory updates.
• Deploy new equipment and support after-hours on-call rotations.
• Perform data center cabling and wiring in LAN rooms and closets.
• Contribute to technical discussions and draft briefing materials for customer needs.
• Identify and address changes in existing systems and participate in design of new IT systems.

Skills

LAN administration

Network troubleshooting

ITSM ServiceNow

Server configuration

Backup testing

Documentation & reporting

On-call support

Cabling in data centers

Video conferencing infrastructure

Tools

ServiceNow

Video conferencing systems

LAN hardware & devices

Job description

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

AT&T has an opening to fill a Network Support Technician (NST) position to support an Immigration and Customs Enforcement (ICE) Office of Chief Information Officer (OCIO) program. Specifically, the position will support Information Technology Field Operations (ITFO) in Brunswick, GA. This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

The NST provides onsite and remote Tier 2 support that requires prompt action and quick resolution of user IT issues to minimize downtime. These IT issues include hardware, software, applications, network diagnostics, cloud and other IT services, as requested.

The NST reports to an Area Technical Lead and provides IT Field Operations (ITFO) support for 24x7 LANs and associated applications, peripherals, connectivity, and end-users in a Service Desk supported Tier II environment. This position relies on instructions and pre-established guidelines to perform the functions of the job while working independently and/or under immediate supervision. A certain degree of creativity and latitude is required.

This role will include, but will not be limited to the following responsibilities:

• Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units.
• Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors.
• Provide support of mobile and wireless devices to include smartphones, tablets, and hotspots.
• Assist in testing, applying, and maintaining server configurations and related security patches.
• Assist in maintaining and checking the health of systems and backups to include restore testing.
• Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets.
• Update tickets following documentation templates and/or guidelines to ensure quality requirements are met.
• Provide daily, weekly, and monthly activity reports describing activities accomplished in a timely manner.
• Provide inventory support and input to the provided inventory system for the customer.
• Responsible for installing and maintaining video teleconferencing infrastructure to include assisting with user requests
• Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events.
• Conduct or provide new equipment deployments and/or requested deployment support.
• Provide cabling support and run cables within data centers, LAN rooms and remote wiring closets.
• Analyzes functional business requirements and design specifications for functional activities.
• Effectively contribute to technical discussions and develop and present required briefing materials to ensure the customer’s needs are met.
• Should provide identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design, and new construction of next generation IT systems.
• Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products.
• Must possess experience of system engineering in one or more areas including telecommunications concepts, computer languages, operating systems, database/DBMS, and middleware.