Hardware Tech II (HT II) (Government)

att; Columbia (MD); On-site; USD 63,000 - 90,000; Full time

Job summary

AT&T Global Public Sector is seeking a Hardware Technician II to provide Tier 2/3 on-site and remote support for a broad range of IT equipment, ensuring uptime and security for government customers.

The role requires a minimum of 5 days on-site, TS/SCI with polygraph clearance, 8570 certification, and 3–5 years of IT experience. Training and collaboration across IT teams are emphasized.

Qualifications

• High school diploma or GED required.
• Minimum of 3-5 years of relevant IT experience.
• 8570 Certification; Security+ certification is highly preferred.

Responsibilities

• Provide Tier 2 and 3 on-site and remote hardware support for workstations, servers, printers and teleconferencing equipment.
• Conduct site surveys and prepare documentation including diagrams and configuration changes.
• Analyze hardware requirements and develop installation schedules to streamline deployment.

Skills

Analytical skills

Problem-solving

Communication skills

Education

High school diploma or GED

Tools

Windows OS

Active Directory

Microsoft Office

Job description

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers' mission.

RIS I is the delivery of regional IT services to the end user. We offer support of end user devices including desktop, workplace peripherals, and voice and video devices. We support local and campus area networks, including wireless and cable plant.

Are you a tech-savvy problem solver with a passion for hands-on IT support and a knack for making technology work seamlessly for others? AT&T is seeking a highly motivated and detail-oriented Hardware Technician II to join our dynamic Team. This position provides advanced (Tier 2 and 3) on-site and remote support for a wide range of IT equipment and infrastructure, ensuring our customers remain connected, productive, and secure.

Description of Job Duties/Responsibilities

This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

Advanced Technical Support

Deliver Tier 2 and 3 support for computer workstations, servers, printers, peripherals, and teleconferencing equipment both on-site and remotely. Troubleshoot, repair, and test hardware to minimize downtime and maximize performance.

Site Surveys & Documentation

Conduct comprehensive site surveys to assess existing configurations and user requirements. Prepare detailed documentation, including diagrams and configuration changes, to ensure transparency and repeatability.

Hardware Acquisition & Installation

Analyze current and future hardware requirements. Prepare technical specifications for hardware procurement and develop detailed installation schedules to streamline deployment.

Project Support & Reporting

Prepare and deliver site installation and test reports. Support network upgrade initiatives by installing and configuring new hardware and associated cabling.

Custom Cabling & Integration

Build and install specialized interconnecting cables as required for unique site needs or hardware integrations.

Training & User Enablement

Train site personnel in the proper use and maintenance of hardware, empowering users to get the most from AT&T's IT resources.

Infrastructure Maintenance

Maintain and support government and/or vendor-manufactured fiber optic modems, multiplexers, fiber optic/Ethernet cables, and telephone systems to ensure robust and reliable connectivity.

Operational Excellence

Adhere to standard operating procedures, utilizing ticketing systems for issue tracking and documentation to ensure efficient and effective IT service management.

End-User Support

Act as a resource for end-user connectivity needs, providing timely and professional support and guidance.

Collaboration

Work closely with other IT teams, vendors, and business units to drive successful project outcomes and continuous improvement.

Required Clearance

TS/SCI with polygraph. (#ts/sci) (#polygraph)

Required Qualifications

• High school diploma or GED required .
• Minimum of 3-5 years of relevant IT experience .
• Must possess 8570 Certification; Security+ certification is highly preferred.

Technical Skills

• Highly skilled in installing, repairing, and troubleshooting computer hardware and peripherals.
• Well-versed in installing Windows operating systems, software applications, antivirus programs, and security patches.
• Demonstrated ability to read, interpret, and apply information from technical manuals and schematics.
• Proficient in Microsoft Office Applications, including Word, Excel, PowerPoint, and Access.
• Demonstrated expertise with Microsoft Windows 7 and Windows 10 operating systems.
• Familiar with Active Directory security and policies, supporting secure and compliant IT environments.
• Proficient in supporting end-users remotely, providing timely and effective technical assistance.

Professional Competencies

• Excellent analytical and problem-solving skills with the ability to manage complex technical issues independently.
• Outstanding verbal and written communication skills to effectively collaborate with team members and support end-users.
• Strong organizational skills, with the ability to manage time and priorities efficiently and work with minimal supervision.

Additional Requirements

• have a valid driver's license and an acceptable driving record and be eligible to drive an AT&T company vehicle.
• Ability to lift and move items weighing up to 50 lbs multiple times per shift.
• Availability to work an 8-hour shift scheduled between the hours of 6:00 AM and 6:00 PM, as determined by management.

Our Hardware Tech II (HT II) (Government) earns $62,800 - $90,000 yearly. Not to mention all the other amazing rewards that working a