IT Support Technician II

Corning Incorporated; Christiansburg (VA); On-site; USD 49,000 - 67,000; Full time

Benefits offered by this job

Company bonuses and long-term Incentiv

Company-paid pension and 401(k)

Health and wellness benefits

Job summary

Corning Incorporated in Blacksburg, VA is seeking a Corporate Field Services Technician to provide technical assistance for Windows, Office, and infrastructure. The role may require 24/7 on-call coverage and involves remote and in-person support at the manufacturing facility.

The ideal candidate will have experience with Active Directory, software installation, device imaging, and collaborating with cross-functional teams to resolve tickets quickly following documented processes.

Qualifications

• Proficient in time management and prioritization.
• Excellent English communication skills.
• Ability to work in a team and adapt to changing priorities.
• Experience with Windows 7/10/11 and MS Office suites.

Responsibilities

• Administer Active Directory and assist with device configuration.
• Troubleshoot VPN connectivity and remote access.
• Imaging and deployment server utilization and software installation.
• Maintain ServiceNow ticketing and incident response.
• Support 24/7 Manufacturing Operations and on-call coverage as needed.

Skills

Time management

English communication

Organizational skills

Team collaboration

Hardware installation

Software installation

Troubleshooting

Remote support

MS Windows support

Education

Associate degree preferred

Tools

Active Directory

Imaging & deployment servers

ServiceNow

Cisco VPN

Job description

The company built on breakthroughs. Join us. Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.

How do we do this? With our people. They break through limitations and expectations– not once in a career, but every day. They help move our company, and the world, forward.

At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.

Corning’s Businesses Are Ever-evolving To Best Serve Our Customers, Industries, And Consumers. Today, We Accelerate And Transform Life Sciences, Mobile Consumer Electronics, Optical Communications, Display, Automotive, And Solar Markets. We Are Changing The World With

• Trusted products that accelerate drug discovery, development, and delivery to save lives
• Damage-resistant cover glass to enhance the devices that keep us connected
• Optical fiber, wireless technologies, and connectivity solutions to carry information and ideas at the speed of light
• Precision glass for advanced displays to deliver richer experiences
• Auto glass and ceramics to drive cleaner, safer, and smarter transportation
• Solar polysilicon, wafers, and innovative photovoltaic modules, enabling low-cost solar energy solutions

Role Purpose

The Corporate Field Services Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware, and infrastructure both in-person and (at times) remotely at a manufacturing facility in Blacksburg, Virginia. This position may require the candidate to be available for on call 24/7 coverage. The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 7/10/11 and MS Office suites (2010/2013/2016/O365). Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.

Key Responsibilities

• Active Directory Administration
• Limited support for corporate mobile devices
• Familiarity with cloud applications (Microsoft and 3rd party)
• Troubleshooting Cisco VPN connectivity
• Remediating/minimizing anti-virus threats
• Remote connection/utilization
• Imaging and deployment server utilization
• Asset lifecycle management skills
• Various browser support (IE, Chrome, Safari, etc.)
• Installation/configuration of various software packages
• Installation/configuration of Security Software
• Printer/driver troubleshooting & installation
• IPT based Telephony Device Management
• ServiceNow (ticket management) utilization
• Deployment, configuration, and support of standard IP telephony
• Hardware ordering and inventory management
• Limited support for Mac OS and hardware

Additional Responsibilities

• Documentation (records) management
• On-boarding (Training) of new hires
• Conference room support
• Vendor engagement (as needed)
• Project interaction/participation
• Customer scheduling/follow-ups
• End user equipment moves (disconnect/reconnect)
• Cross-team interaction and collaboration
• Standard device imaging via USB/PXE server(s)
• Smart-Hands tasks/functions to physically assist other IT teams
• Support 24/7 Manufacturing Operations

Required Skills

• Proficient in time management and task prioritization
• Advanced-level English communication skills
• Strong organizational and planning skills, with the ability to handle changing priorities
• Excellent communication and interpersonal skills
• Self-starter with the ability to work effectively in a team environment and motivate others
• Hardware and software installation, troubleshooting, and support
• Basic Smart Hands and network configuration knowledge

Desired Skills

• Associate degree preferred
• Active Directory administration
• Experience with imaging and deployment servers
• Basic knowledge management skills

Preferred Certifications

• CompTIA IT Fundamentals
• CompTIA A+
• CompTIA Cloud+
• CompTIA Mobility+
• CompTIA Network+
• CompTIA Server+

This position does not support immigration sponsorship.

The range for this position is $48,691.00 - $66,951.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education.

A job that shapes a life.

Corning offers you the total package.

Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one.

• Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win.
• As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit with fixed contributions that grow throughout your career. Combined with matching contributions to your 401(k) savings plan, Corning’s total contributions to your retirement accounts can reach between 7% and 12% of your pay, depending on your age and years of service.
• Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP) to support you and your family.
• Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That’s why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions.

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodation related to disability or religion, please contact us at [e-mail].