IT PC Refresh Technician

Spectraforce Technologies; Blacksburg (VA); On-site; USD 28,000 - 34,000; Part time

Job summary

Spectrumforce Technologies in Blacksburg, VA, is seeking an IT PC Refresh Technician for a 6-month assignment with potential extension. You will build, swap and deploy refreshed hardware to end users, troubleshoot hardware/software issues, and provide high-quality customer service to support IT operations. After-hours support may be required for emergencies.

The role requires 1-2 years in a technical customer support role, Windows and Mac OS experience, and IT-related certifications are a plus.

Qualifications

• 1-2 years in a technical customer support role.
• Experience installing and configuring computer systems.
• Experience with Windows and Mac OS.
• Industry certifications preferred (Windows 10/11, CompTIA A+, ITIL, Dell).
• Strong written and interpersonal communication.

Responsibilities

• Install and support endpoint software.
• Deploy PC equipment and accessories.
• Provide end-user guidance on policies and procedures.
• Troubleshoot PC, network, printing, and application issues.
• Document incidents and resolutions in the ticketing system.

Skills

Customer support

Windows OS

Mac OS

Troubleshooting

Time management

Education

High school diploma

IT coursework or certifications

Tools

Bomgar

ITSM ticketing

Job description

Role: IT PC Refresh Technician

Location: Blacksburg VA 24060

Duration: 6 months with possible extension

Schedule:1st shift

JOB DESCRIPTION

As an IT PC Refresh Support Tech you will be responsible for providing technical assistance in the PC hardware refresh deployment project. You will build, swap out and deploy refreshed hardware to our end users and ensure the smooth operation of IT systems at your location. You may also troubleshoot hardware and software issues, provide the highest quality customer services, and resolve IT issues in a timely manner to support agility within Moog's business. This role may require after-hours support in the event of any emergency, critical troubleshooting, system maintenance or other issues as requested.

Qualifications:

• 1-2 years of proven experience in a customer support position involving technical knowledge of a company's products, services, and IT systems.
• Experience installing and configuring computer systems and applications.
• Disciplined, systematic problem-solving skills required.
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.
• Experience working in and assisting others through company service desk software, such as Bomgar in addition to other remote access desktop programs.
• Experience working with different operating systems including Windows and Mac OS
• Professional written and interpersonal skills are essential when communicating with customers and clients.
• High school diploma or equivalent; IT-related coursework or certifications a plus.
• Industry certifications (preferred) Windows 10/11, CompTIA A+, CompTIA Net+, ITILv4 foundation, Dell proven professional.

Responsibilities:

• Installation and support of endpoint software
• Deployment of PC equipment and accessories
• Provide guidance and explain policies and procedures to end-users.
• Troubleshoot end-user PC, network, printing, and application issues.
• Diagnose, research, and resolve routine end-user issues.
• Escalation of issues to appropriate team after troubleshooting and documenting progress in the ITSM tool
• Provide Day to day operations support as Level 2 to end users.
• Complete detailed documentation in ticketing system; incidents and requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved.