Field Services Engineer

Cognizant; Gaffney (SC); On-site; USD 52,000 - 70,000; Full time

Job summary

Cognizant in Gaffney, SC is seeking a Field Services Engineer with 3-5 years of onsite desktop support experience across office and factory environments. You will handle break/fix and deployment support for laptops, desktops, rugged factory devices, printers, handheld scanners, and conference room A/V systems.

The role utilizes ITSM processes and tools such as SCCM, IT Shop, and Nexthink for endpoint visibility, with a focus on Windows troubleshooting and basic network diagnostics to restore

Qualifications

• 3–5 years desktop support experience in office and factory settings.
• Proficient with Windows 11 and basic networking.

Responsibilities

• Provide onsite break/fix and deployment support for laptops/desktops, rugged factory devices, printers, handheld scanners, and conference room A/V systems.
• Monitor ticket queues and assign tickets through ITSM tools.
• Perform incident management, RCA for major incidents, and drive issue prevention.
• Create and maintain SOPs, runbooks, and knowledge articles.
• Utilize SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency.
• Apply strong Windows troubleshooting skills and basic network diagnostics to restore services quickly.

Skills

Desktop Support

Windows Troubleshooting

Printer Support

AV Systems

Network Troubleshooting

Tools

SCCM

IT Shop

Nexthink

Job description

Location : Gaffney SC

Field Services engineer

We are seeking a Field Services engineer with 4-7 years of onsite desktop support experience across office and factory environments. The role covers break/fix and deployment support for laptops/desktops, rugged factory laptops, printers, handheld scanners, and conference room A/V devices. The technician will execute incidents/requests via ITSM processes, leverage tools like IT Shop, SCCM, Nexthink for endpoint visibility, and apply strong Windows plus basic networking troubleshooting to restore services quickly.

Key Responsibilities

• Provide hands-on onsite support (break/fix, deployments, escalations) for laptops/desktops, rugged factory devices, printers (HP/Lexmark), handheld scanners, and conference room A/V systems.
• Monitor ticket queues and assign tickets through ITSM tools;
• Perform incident management, RCA for major incidents, and drive issue prevention.
• Create and maintain SOPs, runbooks, and knowledge articles.
• Utilize tools such as SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency.
• Apply strong Windows troubleshooting skills and basic network diagnostics to restore services quickly.

Mandatory Skills

Skill Proficiency

Years Of Experience

Basic Knowledge

Medium

Expert

Desktop Support - Field services

3 - 5 years

Windows 11 support, laptop/desktop hardware troubleshooting, printer support

x

Audio visual devices

2-3 years

Cisco VC devices troubleshooting, Telephony

x

Networking / WIFI

2-3 years

Troubleshoot network / WIFI issues

x