IT Field Service Technician: Onboarding & Hardware Support

macu; Sandy (UT); On-site; USD 42,000 - 54,000; Full time

Job summary

Mountain America Credit Union in Sandy, UT is seeking an IT Equipment Support Specialist to ensure smooth delivery of technology services. You will monitor onboarding/offboarding of equipment and assist in provisioning desktops and laptops for branches and staff.

Collaborate with the IT HelpDesk to own incidents within SLAs; maintain hardware inventory; provide professional customer-focused service and adapt to a fast-paced environment.

Qualifications

• 1+ year of IT experience
• Oral and Written Communication: Proficiency in both verbal and written communication
• Deadline Meeting: Ability to adhere to strict deadlines and meet project milestones
• Organizational Skills: Strong organizational abilities and the capacity to manage multiple tasks effectively
• Time Management: Adept at managing time and prioritizing tasks to ensure timely delivery of results
• Experience in member-facing role, preferrable credit union

Responsibilities

• Provide support to team members in a quality and professional manner.
• Manage the onboarding and offboarding of equipment.
• Support the computer hardware lifecycle, including the provisioning, installation, and troubleshooting of computers and peripherals, the collection and disposition of returned hardware, and the adherence to established processes.
• Helps maintain an inventory of computer hardware and associated peripherals.
• Collaborate closely with the IT HelpDesk to assume ownership of all incidents and requests, within the agreed-upon service levels.
• Other duties as assigned.

Skills

Customer service

Communication

Time management

Organizational skills

Multitasking

Education

High school degree or equivalent

Two years of professional experience

Tools

Windows 10/11

Microsoft Office 365

Job description

Mountain America Credit Union in Sandy, UT is seeking an IT Equipment Support Specialist to ensure smooth delivery of technology services. You will monitor onboarding/offboarding of equipment and assist in provisioning desktops and laptops for branches and staff.

Collaborate with the IT HelpDesk to own incidents within SLAs; maintain hardware inventory; provide professional customer-focused service and adapt to a fast-paced environment.