Field Service Technician

Mountain America Credit Union; Wallace Heights (UT); On-site; USD 42,000 - 68,000; Full time

Job summary

Mountain America Credit Union is seeking an IT Support Technician to ensure smooth onboarding and offboarding of equipment, and to assist in provisioning desktops and laptops for branches and all employees. You will work closely with the IT HelpDesk to resolve incidents and requests with professionalism.

The role requires at least a high school diploma and 1+ year of IT experience, including familiarity with Windows 10/11 and Office 365.

Qualifications

• High school diploma or equivalent with two years of professional IT experience preferred.
• Experience in a member-facing role is desirable in a financial services environment.
• Proficiency in Windows 10/11 and Microsoft Office 365 preferred.

Responsibilities

• Provide technical support to onboarding and offboarding processes for equipment and users.
• Manage inventory and lifecycle of computer hardware and peripherals.
• Collaborate with IT HelpDesk to handle incidents and requests within service levels.
• Assist in provisioning desktops and laptops for branches and employees.

Skills

IT support

Onboarding/offboarding

Customer service

Windows 10/11

Office 365

Education

High school diploma or equivalent

Two years IT experience

CompTIA Core Certification (preferred)

Driver's license

Tools

CompTIA Core Certification

Job description

Please reference the schedule and minimum qualifications listed below before applying.If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email [e-mail] and every reasonable effort will be made to accommodate your needs in a timely manner.Job SummaryThis position is responsible for providing technical support to ensure the seamless delivery of technology services. The individual will monitor the ticket queue to ensure that equipment is delivered to new team members during their onboarding process. Additionally, they will coordinate the retrieval of equipment that is being offboarded. The role also involves assisting in the provisioning of desktops and laptops for branches and all employees.Job DescriptionLOCATION: UTAH - 9800 S MONROE ST, SANDY UT 84070To be effective, an individual must be able to perform each job duty successfully.Provide support to team members in a quality and professional manner.Manage the onboarding and offboarding of equipment.Support the computer hardware lifecycle, including the provisioning, installation, and troubleshooting of computers and peripherals, the collection and disposition of returned hardware, and the adherence to established processes.Helps maintain an inventory of computer hardware and associated peripherals.Collaborate closely with the IT HelpDesk to assume ownership of all incidents and requests, within the agreed-upon service levels.Other duties as assigned.KNOWLEDGE, SKILLS, and ABILITIESThe requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.Experience1+ year of IT experienceOral and Written Communication: Proficiency in both verbal and written communication.Deadline Meeting: Ability to adhere to strict deadlines and meet project milestones.Organizational Skills: Strong organizational abilities and the capacity to manage multiple tasks effectively.Time Management: Adept at managing time and prioritizing tasks to ensure timely delivery of results.Experience in member-facing role, preferrable credit unionEducationHigh school degree or equivalent AND two years of professional experienceLicenses, Certifications, RegistrationsMust have a current Driver’s License, travel to branches may be requiredA CompTIA Core Certification or equivalent (preferred but not required)Managerial ResponsibilityHas no supervisory/managerial responsibilities.Computer/Office Equipment SkillsBasic knowledge of computer systems required.Intermediate understanding of Windows 10 and 11 operating systems.Intermediate skills in Microsoft Office 365.Intermediate understanding of computer hardware and peripherals.Language SkillsDemonstrated ability to clearly communicate verbally and in writing.Demonstrated ability to read and follow instructions.Other Skills and AbilitiesDemonstrated excellent customer service skills.Willing to be coached and ability to follow instructions.Demonstrated ability to listen and communicate effectively with management, co-workers, and team members.Ability to work on multiple projects and prioritize workload.Demonstrated ability to work in a fast-paced environment meeting both team and customer needs.Demonstrated ability to work autonomously, critical thinking and decision making to solve problems.Possess a desire and willingness to learn and continually update knowledge of financial concepts, strategies, systems etc.PHYSICAL ABILITIES / WORKING CONDITIONSPhysical DemandsAbility to sit, talk and hear consistentlyAbility to stand, walk, and use hands to handle or reach occasionallyVision RequirementsClose vision (clear vision at 20 inches or less)Distance vision (clear vision at 20 feet or more)Weight Lifted or Force ExertedAbility to lift up to 25 pounds occasionally may need to lift up to 50 pounds.EnvironmentalThere are no unusual environmental factors (such as a typical office)Noise EnvironmentModerate noise (business office with computers and printers, light traffic)Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.