Field Service Technician

Mountain America Credit Union; United States; On-site; USD 25,000 - 36,000; Full time

Job summary

Mountain America Credit Union seeks an IT Support Technician to ensure smooth delivery of hardware services. You will handle onboarding/offboarding of equipment, provisioning desktops and laptops, and coordinate with the IT HelpDesk to resolve incidents within SLA.

This on-site role in Utah requires strong communication, organization, and multitasking abilities to support branches and employees in a fast-paced financial environment.

Qualifications

• 1+ year IT experience.
• Oral and written communication proficiency.
• Ability to meet deadlines and milestones.
• Strong organizational and time management skills.
• Experience in a member-facing role preferred (credit union).
• Education: High school diploma or equivalent and two years of professional experience.
• Must have a valid driver's license; travel to branches may be required.
• CompTIA Core Certification or equivalent preferred.

Responsibilities

• Provide hardware provisioning and troubleshooting for desktops and peripherals.
• Manage onboarding and offboarding of equipment.
• Support lifecycle of computer hardware and peripherals and disposition of returns.
• Maintain inventory of computer hardware and peripherals.
• Collaborate with IT HelpDesk to own incidents and requests within SLA.
• Assist branches and employees with provisioning and support.

Skills

IT experience

Communication

Deadline adherence

Time management

Organizational skills

Customer service

Education

High school diploma or equivalent

CompTIA Core Certification

Tools

Windows 10/11

Microsoft Office 365

Job description

Job Summary

This position is responsible for providing technical support to ensure the seamless delivery of technology services. The individual will monitor the ticket queue to ensure that equipment is delivered to new team members during their onboarding process. Additionally, they will coordinate the retrieval of equipment that is being offboarded. The role also involves assisting in the provisioning of desktops and laptops for branches and all employees.

Job Description

LOCATION: UTAH - 9800 S MONROE ST, SANDY UT 84070

To be effective, an individual must be able to perform each job duty successfully. Provide support to team members in a quality and professional manner. Manage the onboarding and offboarding of equipment. Support the computer hardware lifecycle, including the provisioning, installation, and troubleshooting of computers and peripherals, the collection and disposition of returned hardware, and the adherence to established processes. Helps maintain an inventory of computer hardware and associated peripherals. Collaborate closely with the IT HelpDesk to assume ownership of all incidents and requests, within the agreed-upon service levels. Other duties as assigned.

KNOWLEDGE, SKILLS, and ABILITIES

The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience

• 1+ year of IT experience
• Oral and Written Communication: Proficiency in both verbal and written communication.
• Deadline Meeting: Ability to adhere to strict deadlines and meet project milestones.
• Organizational Skills: Strong organizational abilities and the capacity to manage multiple tasks effectively.
• Time Management: Adept at managing time and prioritizing tasks to ensure timely delivery of results.
• Experience in member-facing role, preferrable credit union
• Education: High school degree or equivalent AND two years of professional experience
• Licenses, Certifications, Registrations: Must have a current Driver’s License, travel to branches may be required
• A CompTIA Core Certification or equivalent (preferred but not required)

Managerial Responsibility

• Has no supervisory/managerial responsibilities.

Computer/Office Equipment Skills

• Basic knowledge of computer systems required.
• Intermediate understanding of Windows 10 and 11 operating systems.
• Intermediate skills in Microsoft Office 365.
• Intermediate understanding of computer hardware and peripherals.

Language Skills

• Demonstrated ability to clearly communicate verbally and in writing.
• Demonstrated ability to read and follow instructions.

Other Skills and Abilities

• Demonstrated excellent customer service skills.
• Willing to be coached and ability to follow instructions.
• Demonstrated ability to listen and communicate effectively with management, co-workers, and team members.
• Ability to work on multiple projects and prioritize workload.
• Demonstrated ability to work in a fast-paced environment meeting both team and customer needs.
• Demonstrated ability to work autonomously, critical thinking and decision making to solve problems.
• Possess a desire and willingness to learn and continually update knowledge of financial concepts, strategies, systems etc.

PHYSICAL ABILITIES / WORKING CONDITIONS

• Physical Demands: Ability to sit, talk and hear consistently.
• Ability to stand, walk, and use hands to handle or reach occasionally.
• Vision Requirements: Close vision (clear vision at 20 inches or less)
• Distance vision (clear vision at 20 feet or more)
• Weight Lifted or Force Exerted: Ability to lift up to 25 pounds occasionally may need to lift up to 50 pounds.
• Environmental: There are no unusual environmental factors (such as a typical office)
• Noise Environment: Moderate noise (business office with computers and printers, light traffic)

Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.

Mountain America Credit Union is one of the foremost financial institutions in the country, with more than 95 branches located in 5 states (Utah, Idaho, Nevada, Montana, and Arizona). We believe that a healthy balance between work, home life, and play is essential to our team members and our success. We offer a friendly, comfortable and inclusive work environment, fun employee activities and exciting charity events to ensure that no day is dull at Mountain America. Our purpose is to help members enjoy a good life by providing them a positive incentive to save and manage their finances. We also give members easy access to their accounts and allow them to control their funds in a variety of ways, including ATMs, online home banking, mobile banking, direct deposit, automatic payment options and access through a large branch network. When making decisions, we always put members' needs first. It's just the way we do business and a part of the "people helping people" philosophy of credit unions.