IT Field Service Technician - On-Site Hardware Support

Gr8ttek, LLC; Salisbury (MD); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

$40 per call

$5 per call per diem

Job summary

Gr8ttek, LLC is hiring a regular Field Specialist to support our Infrastructure Delivery team. The role involves hardware-focused break-fix work, troubleshooting, and servicing client equipment on site.

The candidate should enjoy problem solving, communicating clearly, and delivering high‑quality service across multiple client locations. You will handle service calls, manage assets, and potentially mentor teammates while adhering to company guidelines and safety standards.

Qualifications

• Technical school certification or equivalent required.
• 1–2 years of relevant field experience preferred.
• Valid driver's license and reliable transportation required.
• Own basic repair tool kit required.

Responsibilities

• Provide customer break-fix support for designated equipment.
• Communicate clearly in written and verbal form.
• Deliver excellent customer service throughout service calls.
• Accept and complete all assigned service calls.
• Complete admin tasks associated with each call.
• Control and return of assets and inventory.
• May provide guidance to colleagues as needed.
• Other duties may be assigned to meet business needs.

Skills

Customer service

Communication

Break-fix support

Administrative tasks

Asset/inventory control

Mentoring

Education

Technical school certification

Job description

Gr8ttek, LLC is hiring a regular Field Specialist to support our Infrastructure Delivery team. The role involves hardware-focused break-fix work, troubleshooting, and servicing client equipment on site.

The candidate should enjoy problem solving, communicating clearly, and delivering high‑quality service across multiple client locations. You will handle service calls, manage assets, and potentially mentor teammates while adhering to company guidelines and safety standards.