Field Engineer

NLB Services; New York (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

NLB Services in New York is seeking an on-site IT field service professional to support office environments, reservation centers, and airport locations, handling IMAC tasks and customer interactions. You will diagnose issues, document solutions, and produce detailed service reports while maintaining strong relationships with customers.

The role requires reliability, physical ability to use a ladder, and a customer-focused mindset.

Qualifications

• Experience performing on-site IT hardware/service tasks.
• Ability to document technical issues and resolutions clearly.
• Strong customer service and communication skills.

Responsibilities

• Provides service and customer support during field visits.
• Diagnoses errors or technical problems and determines proper solutions.
• Produces timely and detailed service reports.
• Documents processes.
• Collects and analyzes performance data to provide technical assistance.
• Builds positive relationships with customers.
• Ability to use a ladder.
• Accurately documents solutions related to complex issues.
• Creates workaround procedures when standard procedures have failed and ensures issues are resolved.
• Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers.

Skills

Field service

IT infrastructure

Customer service

Diagnostics

Documentation

Job description

FTE Min-Mid Hourly Salary range ***-***

Responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations.

• -Provides service and customer support during field visits or dispatches.
• -Diagnoses errors or technical problems and determines proper solutions.
• -Produces timely and detailed service reports.
• -Documents processes.
• -Collects and analyzes performance data to provide technical assistance.
• '-Ties workflow to schedule

• Accurately documents solutions related to complex issues
• Creates workaround procedures when standard procedures have failed and ensures issues are resolved
• Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers
• Builds positive relationships with customers
• Ability to use a ladder

Quals--

**Verify Persona under EDUCATION / PERSONA section below.**

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

To request reasonable accommodation, contact HR department by sending an e-mail to [e-mail].