IT Field Engineer II — Onsite & Remote Support & Growth

VC3, Inc.; San Antonio (TX); Hybrid; USD 65.000 - 90.000; Vollzeit

Zusammenfassung

VC3, Inc. in San Antonio, TX is seeking an IT Field Engineer II to provide hands-on client support at sites, resolving hardware, software and network issues and ensuring customer success following the VC3 Way.

You will travel to client sites, install hardware, troubleshoot workstation problems, coordinate with internal staff, mentor junior engineers, and participate in the on-call rotation as needed.

Qualifikationen

• 5 years of relevant technical experience OR 2 years of Field Engineer I experience at VC3.
• 5 years of Windows Client OS (10,11), Office 365, virus and security, TCP/IP, DHCP, and DNS management.
• 3 years of virtualization experience with Hyper-V and VMware.

Aufgaben

• Drive to client sites as scheduled and communicate delays to the Service Coordinator.
• Install and set up new computer hardware, software and peripherals.
• Troubleshoot and resolve onsite workstation and printer issues.
• Collaborate with VC3 staff for connectivity issues including ISPs, wireless networks, DHCP, DNS, VPN, RDS and Citrix.
• Provide mentorship to junior team members and educate clients on standards and best practices.
• Identify recurring issues and initiate problem tickets; suggest improvements.

Kenntnisse

Windows OS

Office 365

Networking

Virtualization

Troubleshooting

Tools

Hyper-V

VMware

Jobbeschreibung

VC3, Inc. in San Antonio, TX is seeking an IT Field Engineer II to provide hands-on client support at sites, resolving hardware, software and network issues and ensuring customer success following the VC3 Way.

You will travel to client sites, install hardware, troubleshoot workstation problems, coordinate with internal staff, mentor junior engineers, and participate in the on-call rotation as needed.