Senior Field IT Engineer II | Hybrid, Growth & Mentorship

I.T. Right, Inc - A VC3 Company; San Antonio (TX); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Remote-friendly culture

Growth & development programs

401(k) / RRSP matching

Paid time off

Job summary

VC3, Inc. is seeking a Field Engineer II in San Antonio, TX to deliver on-site and hybrid IT support for clients across hardware, software, and network areas.

You will travel to client sites, install hardware, and resolve issues while maintaining clear communication with customers and the Service Coordinator. You will mentor junior engineers, handle advanced issues, and promote best practices in security and connectivity (VPN, Citrix, RDS).

Qualifications

• 5 years of relevant technical experience OR 2 years of experience in Field Engineer I role at VC3
• 5 years of experience managing: Windows Client Operating Systems (10,11), Microsoft/Office 365, Virus and Security, TCP/IP, DHCP, and DNS
• 3 years of experience with virtualization technologies: Hyper-V and VMWare

Responsibilities

• Drive to client sites as scheduled while communicating delays to the Service Coordinator
• Install and set up new computer hardware, software and peripherals
• Troubleshoot and resolve onsite issues related to workstations and printers
• Collaborate with VC3 technical staff for connectivity issues including VPN, RDS and Citrix
• Mentor more junior team members and educate clients on tech standards and best practices
• Identify recurring issues and initiate problem tickets for them

Skills

5+ years of technical experience

VC3 Field Engineer I experience

Windows Client OS (10/11)

Microsoft 365

Virus & Security

TCP/IP

DHCP

DNS

Hyper-V

VMware

Tools

Hyper-V

VMware

Job description

VC3, Inc. is seeking a Field Engineer II in San Antonio, TX to deliver on-site and hybrid IT support for clients across hardware, software, and network areas.

You will travel to client sites, install hardware, and resolve issues while maintaining clear communication with customers and the Service Coordinator. You will mentor junior engineers, handle advanced issues, and promote best practices in security and connectivity (VPN, Citrix, RDS).