Senior MSP Escalations Engineer – Tier III IT

Pacific Office Automation; Portland (OR); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Advancement and growth into leadership roles

Medical/Dental/Vision insurance

Matched 401k

PTO, Vacation, Sick Leave

FSA/HSA Programs

Job summary

A leading office technology firm is looking for an MSP Escalations Engineer in Beaverton, OR. This role involves providing high-level technical support, troubleshooting advanced issues, and mentoring junior staff. The ideal candidate has over 5 years of MSP experience, strong technical skills, and relevant certifications. The company offers a supportive work environment with growth opportunities and comprehensive benefits.

Qualifications

• 5+ years of MSP experience and 7+ years of IT experience.
• Proven ability to troubleshoot advanced software, hardware, and network issues.
• Certifications such as MCSE, CISP, CCNA, and Network+ preferred.

Responsibilities

• Manage personal workflow to ensure efficient operations.
• Troubleshoot and resolve advanced software and network issues.
• Document resolution steps for closed tickets.
• Mentor Tier 1 & 2 staff.

Skills

MSP experience

Technical support

Critical thinking

Systems analysis

Customer service skills

Education

Associate’s or Bachelor’s degree

Tools

Windows 7

Microsoft applications

Job description

A leading office technology firm is looking for an MSP Escalations Engineer in Beaverton, OR. This role involves providing high-level technical support, troubleshooting advanced issues, and mentoring junior staff. The ideal candidate has over 5 years of MSP experience, strong technical skills, and relevant certifications. The company offers a supportive work environment with growth opportunities and comprehensive benefits.