Systems Engineer - MSP Cloud & IT Operations
Impact Networking, LLC
14 days+
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Benefits offered by this job
Job summary
A leading managed services provider is seeking a dedicated production support professional to deliver world-class customer service and technical expertise. The role involves managing incidents, monitoring infrastructure alarms, and collaborating with clients and teams to solve technical issues. Candidates should have a minimum of 3 years of experience in an MSP environment and strong knowledge of Windows Server and cloud technologies. The position comes with comprehensive benefits and competitive compensation ranging from $80,000 to $100,000.
Qualifications
- Minimum of 3 years of experience in a production support role.
- Strong experience with Windows Server and Active Directory.
- Proficiency with backup and disaster recovery tools.
Responsibilities
- Provide world-class customer support for Impact Networking environments.
- Monitor core infrastructure and verify alarms.
- Perform root cause analyses and proactive measures.
Skills
Technical troubleshooting skills
Customer service focus
Communication skills
Knowledge of virtualization technologies
Knowledge of cloud platforms like Microsoft Azure
Education
Bachelor’s degree in business management, Computer Science, or equivalent work experience
Tools
Microsoft Azure
Datto
N-Able RMM
HaloPSA Platform
Job description
A leading managed services provider is seeking a dedicated production support professional to deliver world-class customer service and technical expertise. The role involves managing incidents, monitoring infrastructure alarms, and collaborating with clients and teams to solve technical issues. Candidates should have a minimum of 3 years of experience in an MSP environment and strong knowledge of Windows Server and cloud technologies. The position comes with comprehensive benefits and competitive compensation ranging from $80,000 to $100,000.
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