IT Engineer, Tier 2 NJ

Tech-Keys; Howell Township (NJ); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

401K with 4% match

Generous PTO

Job summary

Tech-Keys seeks an experienced Tier 2 IT Engineer to join our team in Howell Township, NJ. You will provide technical support to customers, troubleshoot IT issues, and contribute to high-quality service delivery.

The role requires 3+ years in Tier 2 IT, strong communication, and experience with 365 administration, Azure, and Datto. On-site visits and after-hours on-call support are expected as needed.

Qualifications

• Proven experience as a Tier 2 IT engineer (min 3 years).
• Strong customer service and communication skills.
• Ability to explain technical solutions clearly.
• Experience with 365 administration, networking, printers, Azure and Datto.

Responsibilities

• Provide IT support to internal and external customers.
• Troubleshoot and resolve IT inquiries and problems.
• Maintain and update knowledge base and technical documents.
• Ensure service delivery quality at all times.

Skills

Customer service

Communication

Troubleshooting

Ticketing

Printer troubleshooting

365 administration

Networking

Explain tech clearly

On-site visits

Oncall support

Education

Degree in Information Technology (preferred)

MS-102 certification (plus)

MD-102 certification (plus)

Tools

Azure

Datto

Job description

**THIS IS NOT A REMOTE POSITION**

Tech-Keys is seeking an experienced Tier 2 IT Engineer to join our team. The ideal candidate will provide technical support to our customers and consistently strive for quality service delivery. The successful candidate will be able to troubleshoot and resolve our customers’ IT related issues.

Responsibilities

• Provide IT support to internal and external customers
• Troubleshoot and resolve IT related inquiries and problems
• Maintain and update our knowledge base and technical documents
• Ensure service delivery quality at all times

Requirements

• Proven experience working as a Tier 2 IT engineer for at least 3 years
• Excellent customer service and communication skills
• Excellent problem solving and analytical skills
• Ability to explain technical solutions in a clear and understandable manner
• Experience in 365 administration
• Networking experience
• Experience trouble shooting printers
• Experience with Azure
• Experience with datto
• Degree in Information Technology is a plus
• MS - 102 certification is a plus
• MD - 102 certification is a plus

Expected Outcomes

• Work on 15-20, and resolve 12- 14 Tier 2 tickets each day
• Provide the best possible solution to clients
• Maintaining clear communication with clients
• Keeping assigned tickets organized and updated
• Periodic assignment of afterhours oncall support
• Periodic visits onsite at our clients

Compensation & Benefits

• $50,000.00 - $70,000.00/ Year, based on experience
• Health, Dental, Vision & other additional benefits
• 401K (With 4% Match) eligible after 90 Days
• Generous PTO

Tech-Keys has been named an NJ Top Workplace four years in a row, and that’s no accident. As a growing, industry-leading Managed Service Provider, we’re deeply committed to a culture that prioritizes care; for our clients and for each other. Tech-Keys may be the right place for you if you’re looking for a place where your work matters and your people genuinely have your back.

At Tech-Keys, our team is built around five core values: Care, Be Proud, Be Fun & Balanced, Speak Up, and Aim Higher.

We look for people who care deeply about their team, their clients, their image, and their work. People who take pride in their work, communicate openly, and know how to maintain a healthy balance while staying positive are exactly who we're looking for.

If those values naturally align with who you are, there’s a good chance you’ll thrive here!

If they don’t, this probably won’t be the right fit, and that’s okay too!

We hire for both skill and culture because we believe the best teams are built on both.