Information Technology Technician

Tech Dynamix; Painesville (OH); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Direct Primary Care healthcare coverage

Paid time off and holidays

Ongoing training and certification support

Casual dress code

Stocked break room

Job summary

A fast-growing Managed Service Provider is looking for a Tier 2 Technician in Painesville, OH. You will handle escalated support tickets, manage Microsoft 365, and collaborate with junior staff. Ideal candidates have 3+ years of experience, strong networking knowledge, and excellent troubleshooting skills. This full-time position offers competitive pay and benefits.

Qualifications

• 3+ years of experience in a Tier 2 or similar IT support role
• Hands-on experience with Microsoft 365 administration and support
• Solid understanding of networking (switches, firewalls, VLANs, DNS, DHCP)
• Familiarity with cybersecurity tools and incident response
• Experience with project-based work such as system rollouts
• Excellent troubleshooting and communication skills

Responsibilities

• Handle escalated support tickets and resolve complex technical issues
• Manage and troubleshoot Microsoft 365 and networking equipment
• Assist with firewall configurations and remote access tools
• Participate in cybersecurity monitoring and response
• Lead or support IT projects such as migrations and upgrades
• Collaborate with Tier 1 techs and mentor junior staff

Skills

Microsoft 365 administration

Networking troubleshooting

Cybersecurity knowledge

Excellent troubleshooting skills

Communication skills

Education

Relevant certifications (CompTIA, Microsoft, Cisco)

Job description

1 day ago Be among the first 25 applicants

Tech Dynamix is a fast-growing Managed Service Provider (MSP) based in Painesville, Ohio. We’re a team of passionate tech professionals who believe in delivering smart, reliable, and friendly IT solutions to businesses of all sizes. Our culture is built on collaboration, curiosity, and a healthy dose of humor. If you enjoy solving problems and making tech work for people—not the other way around—you’ll fit right in.

What You’ll Do

As a Tier 2 Technician, you’ll be the escalation point for our support team and a trusted resource for our clients. You’ll work on a variety of systems and technologies, with a strong focus on Microsoft 365, networking, cybersecurity, and project implementation.

Responsibilities include:

• Handling escalated support tickets and resolving complex technical issues
• Managing and troubleshooting Microsoft 365 (Exchange Online, Teams, SharePoint, Intune)
• Supporting Windows servers, networking equipment, and cloud platforms
• Assisting with firewall configurations, VPN setups, and remote access tools
• Participating in cybersecurity monitoring, response, and best practices
• Leading or supporting IT projects such as migrations, deployments, and upgrades
• Collaborating with Tier 1 techs and mentoring junior staff
• Documenting solutions and contributing to internal knowledge base

What We’re Looking For

• 3+ years of experiencein a Tier 2 or similar IT support role (MSP experience preferred)
• Strong hands-on experience with Microsoft 365 administration and support
• Solid understanding of networking (switches, firewalls, VLANs, DNS, DHCP)
• Familiarity with cybersecurity tools, practices, and incident response
• Experience with project-based work such as system rollouts or cloud migrations
• Excellent troubleshooting and communication skills
• Relevant certifications (CompTIA, Microsoft, Cisco, or security-focused) are a plus

What We Offer

• Direct Primary Care (DPC) healthcare coverage
• Paid time off and holidays
• Ongoing training and certification support
• A collaborative team environment with room to grow
• Casual dress code and a stocked break room

How to Apply

If you're ready to take your IT career to the next level and join a team that values your skills and personality, we’d love to hear from you. Apply today and let’s build something great together.

Job Type: Full-time

Pay: $45,000.00 - $60,000.00 per year

• 401(k)
• 401(k) matching
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Computer and Network Security

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