IT Engineer

Jumio; United States; Hybrid; USD 57,000 - 69,000; Full time

Benefits offered by this job

Full-time schedule

Hybrid Vienna/London

Online training

Travel opportunities

Job summary

Jumio is seeking a hands-on IT support specialist to assist employees across global operations, handling both remote requests and local office needs from the Vienna office three days a week. You will work across user support, cloud and SaaS administration, and device management.

The role also coordinates office technology and facilities, with travel to London as required. This is a full-time, hybrid position offering 38.5 hours weekly and a gross starting salary around €57,000 with room for

Qualifications

• Three+ years IT experience or equivalent practical experience.
• Experience troubleshooting across systems, hardware, software, and SaaS/cloud environments.
• Clear written and verbal communication with hands-on delivery focus.

Responsibilities

• Resolve Tier 1 and 2 IT tickets and provide remote support to employees.
• Administer identity, cloud, and collaboration services (directory access, SSO, MFA, workplace apps).
• Manage Mac and Windows endpoints (setup, configuration, deployment, admin).
• Maintain IT inventory, coordinate warranty repairs and vendors, and securely wipe equipment on departure.
• Serve as point of contact for office internet/network issues and coordinate with vendors.
• Write and maintain support procedures and workflow documentation.

Skills

IT support

Troubleshooting

Communication

Remote support

Education

Bachelor's degree or equivalent

Tools

Google Workspace

Slack

Jira

Confluence

Active Directory

Jamf

Intune

Azure

AWS

Okta

Job description

Role overview

Provide hands-on IT support for employees across global operations, covering both remote requests and local office needs. The work spans user support, cloud and SaaS administration, endpoint and device management, and coordination of office technology and facilities. The position is based in the Vienna office three days a week, with travel to London when required.

Responsibilities

• Resolve Tier 1 and Tier 2 IT tickets and provide remote support to employees.
• Administer identity, cloud, and collaboration services, including directory access, single sign-on, multifactor authentication, and workplace apps.
• Manage Mac and Windows endpoints, including device setup, configuration, deployment, and ongoing administration.
• Maintain IT inventory, coordinate warranty repairs and vendors, and collect and securely wipe equipment when employees leave.
• Serve as a point of contact for office internet and network issues, coordinating with service vendors as needed.
• Write and maintain support procedures and workflow documentation in internal knowledge resources.

Requirements

• At least three years of IT experience and a bachelor's degree or equivalent practical experience.
• Troubleshooting ability across systems, hardware, installed software, and SaaS or cloud environments.
• Experience with relevant workplace and IT administration tools, including Google Workspace, Slack, Jira, Confluence, Active Directory, Jamf, Intune, Azure, AWS, and Okta.
• Clear written and verbal communication, with a practical, hands-on, delivery-focused approach.
• Availability to work from the Vienna office three days each week and travel to London when needed.

Benefits and work setup

• Full-time schedule of 38.5 hours per week.
• Minimum gross annual salary of €57,000, with potential for a higher offer based on qualifications and experience.
• Online training and other development programs may be available.