IT Endpoint Technician: Deploy, Image & Support

Cedarparktexasedc; Austin (TX); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Tuition reimbursement

Professional development

Job summary

Surveying And Mapping, LLC (SAM) is hiring an IT Endpoint Technician to join a collaborative IT team. You will focus on provisioning and de-provisioning equipment, imaging, and end-user support across multiple offices.

The role requires hands-on hardware and software troubleshooting and strong organization. The position involves coordinating with asset management systems and vendors, ensuring accurate reporting, and contributing to documented IT standards in a fast-paced, professional

Qualifications

• 2 to 5 years of experience on a help desk in a multi-office environment.
• Experience with computer imaging, provisioning/de-provisioning, and PC hardware repair.
• Installing, patching, uninstalling other applications.
• A+ certification preferred.

Responsibilities

• Image and deploy computers and peripherals.
• Assist with maintaining images, Windows updates, deployments and driver updates.
• Troubleshoot computers and peripherals.
• Provide technical support via phone, remote, and onsite for computers, printers, phones, and users as needed.
• Install and troubleshoot devices including computers, laptops, printers, plotters, tablets, and cell phones.
• Manage equipment provisioning, tracking, de-provisioning, and usage reporting.
• Assist in managing KACE, MDM, DDS, and other asset management systems.
• Manage spare equipment inventory for quick user turnaround.
• Handle logistics for IT equipment through different courier services.
• Manage repair or replacement (RMA) of defective equipment with IT vendors.
• Develop and maintain documentation and standards for IT processes and procedures.
• Perform other duties or special projects as requested.
• Work with a small team in an energetic professional environment.

Skills

Help desk experience

Imaging computers

User provisioning

De-provisioning

PC hardware repair

A+ certification

Tools

KACE

MDM

DDS

Job description

Surveying And Mapping, LLC (SAM) is hiring an IT Endpoint Technician to join a collaborative IT team. You will focus on provisioning and de-provisioning equipment, imaging, and end-user support across multiple offices.

The role requires hands-on hardware and software troubleshooting and strong organization. The position involves coordinating with asset management systems and vendors, ensuring accurate reporting, and contributing to documented IT standards in a fast-paced, professional