IT Endpoint Technician

Cedarparktexasedc; Austin (TX); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Tuition reimbursement

Professional development

Job summary

Surveying And Mapping, LLC (SAM) is hiring an IT Endpoint Technician to join a collaborative IT team. You will focus on provisioning and de-provisioning equipment, imaging, and end-user support across multiple offices.

The role requires hands-on hardware and software troubleshooting and strong organization. The position involves coordinating with asset management systems and vendors, ensuring accurate reporting, and contributing to documented IT standards in a fast-paced, professional

Qualifications

• 2 to 5 years of experience on a help desk in a multi-office environment.
• Experience with computer imaging, provisioning/de-provisioning, and PC hardware repair.
• Installing, patching, uninstalling other applications.
• A+ certification preferred.

Responsibilities

• Image and deploy computers and peripherals.
• Assist with maintaining images, Windows updates, deployments and driver updates.
• Troubleshoot computers and peripherals.
• Provide technical support via phone, remote, and onsite for computers, printers, phones, and users as needed.
• Install and troubleshoot devices including computers, laptops, printers, plotters, tablets, and cell phones.
• Manage equipment provisioning, tracking, de-provisioning, and usage reporting.
• Assist in managing KACE, MDM, DDS, and other asset management systems.
• Manage spare equipment inventory for quick user turnaround.
• Handle logistics for IT equipment through different courier services.
• Manage repair or replacement (RMA) of defective equipment with IT vendors.
• Develop and maintain documentation and standards for IT processes and procedures.
• Perform other duties or special projects as requested.
• Work with a small team in an energetic professional environment.

Skills

Help desk experience

Imaging computers

User provisioning

De-provisioning

PC hardware repair

A+ certification

Tools

KACE

MDM

DDS

Job description

Who We Are

Founded in 1994, Surveying And Mapping, LLC (SAM) is a nationwide leader in geospatial and construction-phase solutions. With more than 50 offices and 1,600 professionals, we deliver the scale, technology, and expertise needed to support projects of any size.

SAM streamlines project delivery through a single, coordinated team, offering in-house capabilities across land surveying, aerial mapping, subsurface utility engineering (SUE), utility coordination (UC), GIS, BIM, and construction engineering inspection (CEI).

By combining advanced technology, digital workflows, and decades of experience, we provide accurate, actionable data that helps clients move critical infrastructure projects forward with confidence. At SAM, you'll be part of a team that values innovation, growth, and the opportunity to make a tangible impact on the built environment.

Your Impact at SAM

The IT Endpoint Technician will be a member of the IT team and will primarily be focused on handling equipment provisioning and de-provisioning.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Image and deploy computers and peripherals
• Assist with maintaining images, windows updates, deployments and driver updates
• Troubleshoot computers and peripherals
• Provide technical support via phone, remote, and onsite for computers, printers, phones, and users as needed
• Install and troubleshoot various devices including computers, laptops, printers, plotters, tablets, and cell phones
• Manage equipment provisioning, tracking, de-provisioning, and usage reporting
• Assist in managing KACE, MDM, DDS, and other asset management systems
• Manage and utilize spare equipment inventory for quick user turnaround
• Handle logistics for IT equipment through different courier services
• Manage the repair or replace (RMA) defective computer equipment with IT vendors
• Assist in developing and maintaining documentation and standards for IT processes and procedures
• Perform other duties or special projects as requested related to area of responsibility
• Work with small team in energetic professional environment
• This position does not have supervisory responsibilities

What You Bring to SAM

• 2 to 5 years' experience working on a help desk team in a multi-office environment
• Experience with computer imaging, user provisioning, de-provisioning processes, and PC hardware repair
• Installing, patching, uninstalling other applications
• A+ preferred

Our Perks

• Health and Wellness Benefits: BlueCross BlueShield health insurance coverage begins the month after your hire date, with dental plans available and free vision coverage for employees, company-paid premiums for Long-term disability/Life Insurance (with HSA + FSA plans), SAM Cares program focused on holistic well-being
• Financial Benefits: Employee Referral Rewards Program of $1K, $2,500 or $5K, Fidelity retirement plans with a 5% company match, tuition reimbursement, optional cellphone stipend
• Work-Life Balance: Paid time off including vacation/sick/holidays, parental leave to support families
• Professional Development: Customized career development plan for licensing and certifications, Project Manager Business Academy, CAD Training Program, Individual Development Plans/Career Check-Ins, SAM WINS - our initiative for women-focused leadership and development, Milestone Anniversary Recognition, SAMbassador mentorship program
• Perks and Discounts: Access to "Perks at Work" for discounts on wellness + travel + leisure and everyday purchases, company-sponsored events, free office snacks
• Culture and Awards/Achievements: SAM Named 2026 Top Workplace USA for the fourth Year; 2026 SAM Ranks No. 92 on ENR Top 500 Design Firms