IT Endpoint Technician

SAM; Austin (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

Long-term disability insurance

Life insurance

401(k) with company match

Tuition reimbursement

Cellphone stipend

Job summary

SAM is seeking an IT Endpoint Technician to join our IT team. You will focus on provisioning and de-provisioning equipment, imaging PCs, and providing frontline support across offices. You’ll troubleshoot hardware and software, maintain images, and ensure devices are ready for users.

Join a collaborative environment with a focus on efficient IT operations, asset management, and documented processes. This role involves hands-on hardware work and coordinating logistics for equipment across

Qualifications

• 2–5 years’ experience on a help desk in a multi-office environment.
• Experience imaging, provisioning/de-provisioning, and PC hardware repair.
• Installing, patching, uninstalling, and managing applications.
• A+ certification is preferred.

Responsibilities

• Image and deploy computers and peripherals.
• Assist with maintaining images, Windows updates, deployments and driver updates.
• Troubleshoot computers and peripherals.
• Provide tech support via phone, remote, and onsite for computers, printers, phones, and users.
• Install and troubleshoot devices including computers, laptops, printers, plotters, tablets, and cell phones.
• Manage provisioning, de-provisioning, and usage reporting of equipment.
• Assist in managing KACE, MDM, DDS, and other asset management systems.
• Handle spare equipment inventory for quick user turnaround.
• Coordinate logistics for IT equipment via courier services.
• Help develop and maintain IT process documentation and standards.
• Support a small, energetic team; no supervisory duties.

Skills

Help desk

Imaging

Provisioning

De-provisioning

PC repair

Software deployment

A+ certification

Tools

KACE

MDM

DDS

Asset management systems

Job description

Who We Are

Founded in 1994, Surveying And Mapping, LLC (SAM) is a nationwide leader in geospatial and construction-phase solutions. With more than 50 offices and 1,600 professionals, we deliver the scale, technology, and expertise needed to support projects of any size. SAM streamlines project delivery through a single, coordinated team, offering in-house capabilities across land surveying, aerial mapping, subsurface utility engineering (SUE), utility coordination (UC), GIS, BIM, and construction engineering inspection (CEI).

By combining advanced technology, digital workflows, and decades of experience, we provide accurate, actionable data that helps clients move critical infrastructure projects forward with confidence. At SAM, you’ll be part of a team that values innovation, growth, and the opportunity to make a tangible impact on the built environment.

Your Impact at SAM

The IT Endpoint Technician will be a member of the IT team and will primarily be focused on handling equipment provisioning and de-provisioning.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Image and deploy computers and peripherals
• Assist with maintaining images, windows updates, deployments and driver updates
• Troubleshoot computers and peripherals
• Provide technical support via phone, remote, and onsite for computers, printers, phones, and users as needed
• Install and troubleshoot various devices including computers, laptops, printers, plotters, tablets, and cell phones
• Manage equipment provisioning, tracking, de-provisioning, and usage reporting
• Assist in managing KACE, MDM, DDS, and other asset management systems
• Manage and utilize spare equipment inventory for quick user turnaround
• Handle logistics for IT equipment through different courier services
• Manage the repair or replace (RMA) defective computer equipment with IT vendorsAssist in developing and maintaining documentation and standards for IT processes and procedures
• Perform other duties or special projects as requested related to area of responsibility
• Work with small team in energetic professional environment
• This position does not have supervisory responsibilities

What You Bring to SAM

• 2 to 5 years’ experience working on a help desk team in a multi-office environment
• Experience with computer imaging, user provisioning, de-provisioning processes, and PC hardware repair
• Installing, patching, uninstalling other applications
• A+ preferred

Our Perks

• Health and Wellness Benefits: BlueCross BlueShield health insurance coverage begins the month after your hire date, with dental plans available and free vision coverage for employees, company-paid premiums for Long-term disability/Life Insurance (with HSA + FSA plans), SAM Cares program focused on holistic well-being
• Financial Benefits: Employee Referral Rewards Program of $1K, $2,500 or $5K, Fidelity retirement plans with a 5% company match, tuition reimbursement, optional cellphone stipend
• Work-Life Balance: Paid time off including vacation/sick/holidays, parental leave to support families
• Professional Development: Customized career development plan for licensing and certifications, Project Manager Business Academy, CAD Training Program, Individual Development Plans/Career Check-Ins, SAM WINS - our initiative for women-focused leadership and development, Milestone Anniversary Recognition, SAMbassador mentorship program
• Perks and Discounts: Access to “Perks at Work” for discounts on wellness + travel + leisure and everyday purchases, company-sponsored events, free office snacks
• Culture and Awards/Achievements: SAM Named 2026 Top Workplace USA for the fourth Year; 2026 SAM Ranks No. 92 on ENR Top 500 Design Firms