IT End-User Support Technician (On-Call)

Ruan; Des Moines (CA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability

Life Insurance

401k

Paid Time Off

Job summary

Ruan is looking for an IT End User Equipment Specialist to lead the selection, configuration, installation and inventory of onboard computers, desktops, laptops, printers, smartphones, and tablets for enterprise and field users.

You will participate in on-call rotation for critical support outside core hours, deliver high-quality service, and ensure SOPs and licensing compliance while collaborating with vendors and internal teams to meet business needs.

Qualifications

• Associate/Tech degree or equivalent IT experience required.
• 6–9 years experience with Microsoft products and Windows OS.
• Strong knowledge of hardware/software, ability to follow detailed instructions, and good interpersonal skills.

Responsibilities

• Configure, build and install equipment and applications for end users with accurate inventory control.
• Diagnose and repair IT equipment malfunctions and test new equipment/OS configurations.
• Provide high level end-user support and coordinate with vendors and service providers.

Education

Associate, Vocational, or Technical Degree or equivalent work experience in Information Technology or related discipline

Microsoft Certified Professional (MCP) preferred

Job description

Ruan is looking for an IT End User Equipment Specialist to lead the selection, configuration, installation and inventory of onboard computers, desktops, laptops, printers, smartphones, and tablets for enterprise and field users.

You will participate in on-call rotation for critical support outside core hours, deliver high-quality service, and ensure SOPs and licensing compliance while collaborating with vendors and internal teams to meet business needs.