IT Technician

RUA; Des Moines (IA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401k

Paid Time Off

Job summary

Ruan is seeking an experienced IT End User Equipment Specialist in Des Moines to lead selection, configuration, installation and inventory of enterprise devices for end users. This includes desktops, laptops, phones, printers and tablets, with attention to reliability and security.

You will participate in on-call rotation for escalations, implement approved services and settings, document SOPs, monitor performance metrics and collaborate with vendors to ensure optimal operation and cost

Qualifications

• Associate, vocational, or technical IT degree or equivalent experience.
• 6–9 years of experience with Microsoft products and operating systems.
• MCP certification preferred.

Responsibilities

• Configure, build, install equipment and software for end users.
• Research, diagnose and resolve IT equipment malfunctions and perform maintenance.
• Deliver high level customer service and support to end users.
• Prepare SOPs and operational documentation; ensure adherence and improvement.
• Ensure licensing compliance and assist in procurement to meet IT strategy.
• Prepare, monitor KPIs and participate in vendor management.
• Mentor teammates and provide second level support.
• Perform other duties and special projects as required.

Skills

Windows operating systems

Customer service

Documentation skills

Leadership

Education

Associate/Technical IT degree

Tools

Windows Server

Microsoft Intune

MS Office

Job description

Lead the selection, configuration, installation and inventory of the IT end user equipment which may include onboard computers, desktops, laptops, and/or printers, smart phones, faxes, printers, tablets for the enterprise and field end users. Participate in on‑call rotation for critical support escalation outside of core hours.

Responsibilities

• Configure, build, install equipment, applications and or software for end users. May include in-vehicle wiring and docking solutions. Includes accurate and timely inventory management of devices, parts and accessories.Ability to proactively anticipate user's needs.
• Research, diagnose and apply correct resolution of IT equipment malfunctions. Troubleshoot and repair computer systems, onboard computers and peripheral equipment located throughout the company. Including the distribution and functioning of installed computer programs and applications. Perform maintenance tasks as needed. Lead the configuration and testing of new equipment and operating systems to ensure all equipment are in good working condition and meets the business needs and requirements.
• Deliver a high level of customer service to end users while anticipating user needs. Works closely with service providers and equipment vendors with their installed service or product. Implement approved services and settings to meet business and safety requirements. Install hardware, load programs/operating systems, and prepare IT equipment for end users.
• Prepare operational and procedural documentation. Ensure performance and availability goals are attained. Develop operational and procedural documentation (SOPs) and ensure adherance and continual process improvement.
• Ensure compliance with applicable licensing agreements. Develop and implement approved strategies. Research, recommend and collaborate on equipment selection and procurement to ensure architecture standards are met and are in alignment with IT strategy.
• Prepares and monitors department KPIs. Promotes continuous improvement and uses trends to determine preventative measures for anticipated problems. Participate in vendor management. Monitor Service Level Agreements to ensure accurate billing and service delivery. Allocate costs to users.
• Analyze data and identify trends and variables impacting profitability and efficiency. Identify abnormalities, proactively research to determine the cause and present to the organization to determine direction.
• Provide technical mentoring, leadership and training to other team members. Manage day to day tasks to provide a high level of customer service to end-users. Serve as a subject matter expert and/or resource to others. Provide second level support to others.
• Perform other job-related duties and special projects as required.

Requirements

Job Requirements/Minimum Qualifications

Education: Associate, Vocational, or Technical Degree or equivalent work experience in Information Technology or related discipline; Completion of Microsoft Certified Professional (MCP) preferred.

Experience: 6-9 years experience working with Microsoft products and operating systems.

Required Knowledge, Skills, and Abilities

• Must be able to commit to Ruan's value statement by acting with integrity in everything we do.
• Must be able to meet behavioral expectations and perform in alignment with our guiding principles: safety, people, customer, performance, and continuous improvement.
• Employee must have knowledge of technologies and how they can be leveraged to meet business needs. Employee should have strong working knowledge of Microsoft Windows Operating System and all applicable hardware and software programs. Employee should have demonstrated ability to carry out detailed written and oral instructions. Excellent interpersonal skills are necessary. Ability to work under limited time constraints. Ability to set priorities and accomplish duties of position with limited direct supervision and direction.

Benefits

Ruan provides benefits which include: Medical, Dental, Vision, Disability, Life, as well as 401k and Paid Time Off.

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