IT Technician

Ruan; Des Moines, Northern (IA, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Ruan is seeking an IT specialist to lead end user hardware deployment and inventory for enterprise and field users. You will configure, install, test and maintain equipment, while ensuring timely inventory control and licensing compliance.

You will participate in on-call rotations, troubleshoot complex issues, and mentor others, delivering strong customer service and alignment with IT strategy.

Qualifications

• Associate, vocational, or technical degree or equivalent work experience in IT; MCP preferred.
• 6-9 years experience working with Microsoft products and operating systems.
• Strong knowledge of Microsoft Windows OS and related hardware/software.
• Ability to follow detailed instructions and work with limited supervision.
• Excellent interpersonal and customer service skills.

Responsibilities

• Lead the selection, configuration, installation and inventory of IT end user equipment for enterprise and field users.
• Participate in on-call rotation for critical support escalation outside core hours.
• Research, diagnose and resolve IT equipment malfunctions and perform maintenance tasks.
• Deliver high level customer service and coordinate with service providers and vendors.
• Prepare SOPs, ensure licensing compliance and manage equipment procurement alignment with IT strategy.
• Monitor KPIs, vendor management and service levels; analyze data to improve efficiency.
• Provide technical mentoring and day-to-day supervision to team members.

Skills

Microsoft Windows

Customer service

Troubleshooting

Documentation

Leadership

Education

Associate degree or technical diploma

Tools

Windows OS

Office software

MCP (certification)

Job description

Lead the selection, configuration, installation and inventory of the IT end user equipment which may include onboard computers, desktops, laptops, and/or printers, smart phones, faxes, printers, tablets for the enterprise and field end users. Participate in on‑call rotation for critical support escalation outside of core hours.

Responsibilities

• Configure, build, install equipment, applications and or software for end users. May include in-vehicle wiring and docking solutions. Includes accurate and timely inventory management of devices, parts and accessories.Ability to proactively anticipate user's needs.
• Research, diagnose and apply correct resolution of IT equipment malfunctions. Troubleshoot and repair computer systems, onboard computers and peripheral equipment located throughout the company. Including the distribution and functioning of installed computer programs and applications. Perform maintenance tasks as needed. Lead the configuration and testing of new equipment and operating systems to ensure all equipment are in good working condition and meets the business needs and requirements.
• Deliver a high level of customer service to end users while anticipating user needs. Works closely with service providers and equipment vendors with their installed service or product. Implement approved services and settings to meet business and safety requirements. Install hardware, load programs/operating systems, and prepare IT equipment for end users.
• Prepare operational and procedural documentation. Ensure performance and availability goals are attained. Develop operational and procedural documentation (SOPs) and ensure adherance and continual process improvement.
• Ensure compliance with applicable licensing agreements. Develop and implement approved strategies. Research, recommend and collaborate on equipment selection and procurement to ensure architecture standards are met and are in alignment with IT strategy.
• Prepares and monitors department KPIs. Promotes continuous improvement and uses trends to determine preventative measures for anticipated problems. Participate in vendor management. Monitor Service Level Agreements to ensure accurate billing and service delivery. Allocate costs to users.
• Analyze data and identify trends and variables impacting profitability and efficiency. Identify abnormalities, proactively research to determine the cause and present to the organization to determine direction.
• Provide technical mentoring, leadership and training to other team members. Manage day to day tasks to provide a high level of customer service to end-users. Serve as a subject matter expert and/or resource to others. Provide second level support to others.
• Perform other job-related duties and special projects as required.

Requirements

Job Requirements/Minimum Qualifications

Education: Associate, Vocational, or Technical Degree or equivalent work experience in Information Technology or related discipline; Completion of Microsoft Certified Professional (MCP) preferred.

Experience: 6-9 years experience working with Microsoft products and operating systems.

Required Knowledge, Skills, and Abilities

• Must be able to commit to Ruan's value statement by acting with integrity in everything we do.
• Must be able to meet behavioral expectations and perform in alignment with our guiding principles: safety, people, customer, performance, and continuous improvement.
• Employee must have knowledge of technologies and how they can be leveraged to meet business needs. Employee should have strong working knowledge of Microsoft Windows Operating System and all applicable hardware and software programs. Employee should have demonstrated ability to carry out detailed written and oral instructions. Excellent interpersonal skills are necessary. Ability to work under limited time constraints. Ability to set priorities and accomplish duties of position with limited direct supervision and direction.

Benefits

Ruan provides benefits which include: Medical, Dental, Vision, Disability, Life, as well as 401k and Paid Time Off.

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