IT End-User Support Tech II — Endpoint Deployment

University of Rochester; City of Rochester (NY); Vor Ort; USD 32.000 - 45.000; Vollzeit

Zusammenfassung

University of Rochester seeks an experienced Customer Tech Support Tech II to join our University IT / F&O team in Rochester, NY. The role provides primary and secondary support for end-user devices, including desktops, laptops, and mobile devices, delivered on-site with some remote assistance.

You will manage deployment, maintenance, and configuration across endpoints, ensuring timely responses and high customer satisfaction.

Qualifikationen

• High School diploma or equivalent and 2 years of relevant experience required
• Or equivalent combination of education and experience
• Ability to travel between work sites and work 24/7 coverage is required

Aufgaben

• Provides first and second level technical support for end-user computing devices.
• Troubleshoots and resolves device issues in-person or remotely.
• Manages setup, configuration, maintenance and deployment of endpoint devices.
• Responds to customer requests via Service Desk or directly from end-users.
• Maintains ongoing team communication and covers all sites as needed.

Kenntnisse

Exceptional customer service

Strong communication

Problem solving

End-user support

Willingness to travel

Technical troubleshooting

PC operating systems

Hardware break/fix

Mac computers knowledge

Ausbildung

High School diploma or equivalent

Jobbeschreibung

University of Rochester seeks an experienced Customer Tech Support Tech II to join our University IT / F&O team in Rochester, NY. The role provides primary and secondary support for end-user devices, including desktops, laptops, and mobile devices, delivered on-site with some remote assistance.

You will manage deployment, maintenance, and configuration across endpoints, ensuring timely responses and high customer satisfaction.