Senior IT Helpdesk & End-User Support Specialist

Wiss, Janney, Elstner Associates, Inc.; Northbrook (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

Wiss, Janney, Elstner Associates, Inc. is seeking a Service Desk Specialist based in Northbrook, Illinois. This role supports over 750 staff members by resolving IT issues and providing user training. Ideal candidates will have 5+ years of experience in a service desk environment, strong problem-solving skills, and excellent communication abilities.

The position offers opportunities for growth and a collaborative work environment. Industry certifications such as CompTIA A+ are preferred. Join us in providing exceptional IT support!

Qualifications

• 5+ years of experience in a service-desk environment required.
• Basic understanding of networking and operating systems (Windows, macOS, Android).
• Industry certifications such as CompTIA A+ or Network+ are a plus.

Responsibilities

• Deliver end-user support and document service requests.
• Troubleshoot hardware and software issues.
• Create and update technical documentation.

Skills

Technical support

User training

Problem-solving

Communication skills

Customer service

Education

Associate degree in Information Technology or Computer Science

Bachelor's degree preferred

Tools

Microsoft Office 365

SCCM

Intune

Mimecast

Job description

Wiss, Janney, Elstner Associates, Inc. is seeking a Service Desk Specialist based in Northbrook, Illinois. This role supports over 750 staff members by resolving IT issues and providing user training. Ideal candidates will have 5+ years of experience in a service desk environment, strong problem-solving skills, and excellent communication abilities.

The position offers opportunities for growth and a collaborative work environment. Industry certifications such as CompTIA A+ are preferred. Join us in providing exceptional IT support!