Senior IT End-User Support Pro

Wiss, Janney, Elstner Associates, Inc.; United States; On-site; USD 39,468 - 59,209; Full time

Benefits offered by this job

Health plans (HSA, PPO)

401(k) with matching

Generous paid time off

Educational assistance

Job summary

Wiss, Janney, Elstner Associates, Inc. is hiring a Service Desk Specialist to provide technical support at their Northbrook headquarters. You'll support over 750 staff across the US and assist with hardware, software, and user administration tasks.

The ideal candidate will have a strong background in IT, problem-solving skills, and the ability to thrive in a team-oriented environment. The position offers competitive compensation, health benefits, and a vibrant workplace culture.

Qualifications

• 5+ years of service desk experience.
• Basic understanding of networking, Windows, macOS, and hardware components.
• Industry certifications like CompTIA A+, Network+, or Microsoft Desktop are a plus.

Responsibilities

• Deliver timely end-user support and troubleshoot hardware/software.
• Deploy and manage hardware/software and administrate Microsoft 365.
• Create user guides and provide basic training.

Skills

Problem-solving

Communication

Customer service

Networking

Education

Associate or Bachelor’s degree in IT/Computer Science

Tools

Microsoft Office 365

SCCM

Intune

Mimecast

Job description

Wiss, Janney, Elstner Associates, Inc. is hiring a Service Desk Specialist to provide technical support at their Northbrook headquarters. You'll support over 750 staff across the US and assist with hardware, software, and user administration tasks.

The ideal candidate will have a strong background in IT, problem-solving skills, and the ability to thrive in a team-oriented environment. The position offers competitive compensation, health benefits, and a vibrant workplace culture.