IT End User Support Specialist

Wiss, Janney, Elstner Associates, Inc.; United States; On-site; USD 39,468 - 59,209; Full time

Benefits offered by this job

Health plans (HSA, PPO)

401(k) with matching

Generous paid time off

Educational assistance

Job summary

Wiss, Janney, Elstner Associates, Inc. is hiring a Service Desk Specialist to provide technical support at their Northbrook headquarters. You'll support over 750 staff across the US and assist with hardware, software, and user administration tasks.

The ideal candidate will have a strong background in IT, problem-solving skills, and the ability to thrive in a team-oriented environment. The position offers competitive compensation, health benefits, and a vibrant workplace culture.

Qualifications

• 5+ years of service desk experience.
• Basic understanding of networking, Windows, macOS, and hardware components.
• Industry certifications like CompTIA A+, Network+, or Microsoft Desktop are a plus.

Responsibilities

• Deliver timely end-user support and troubleshoot hardware/software.
• Deploy and manage hardware/software and administrate Microsoft 365.
• Create user guides and provide basic training.

Skills

Problem-solving

Communication

Customer service

Networking

Education

Associate or Bachelor’s degree in IT/Computer Science

Tools

Microsoft Office 365

SCCM

Intune

Mimecast

Job description

Position Summary

Service Desk Specialist based at the corporate headquarters in Northbrook, Illinois, supporting 750+ staff throughout the US and internationally in both office and field settings.

Typical Functions

• Technical Support – Deliver timely end‑user support, document and track incidents, troubleshoot hardware and software including desktops, laptops, printers, phone systems, and peripherals, and escalated complex issues to senior IT staff.
• User and System Administration – Deploy and refresh hardware/software, manage patching and imaging, administer Microsoft Office 365, network devices, and cloud services, and assist with Email, SCCM, Intune, Mimecast and related infrastructure.
• Documentation and Training – Create and update user guides and knowledge base articles, and provide basic device functionality training.
• Security and Compliance – Enforce security policies, participate in audits and testing, and ensure compliance with industry standards and regulatory requirements.

Requirements

• Associate degree in Information Technology, Computer Science, or equivalent experience; bachelor’s degree preferred.
• 5+ years of service desk experience.
• Basic understanding of networking, Windows, macOS, Android, and hardware components.
• Strong problem‑solving, communication and customer service skills.
• Industry certifications such as CompTIA A+, Network+, or Microsoft Desktop are a plus.

Personal Attributes

• Strong written and oral communication.
• Interpersonal skills and the ability to research networking issues.
• Customer‑service orientation, self‑motivation, and attention to detail.
• Analytical problem‑solving and task prioritization in high‑pressure environments.
• Team‑oriented and collaborative mindset.

Culture, Compensation, and Benefits

WJE offers a robust total compensation structure with an hourly rate range of $28.65 – $42.98 (gross). The role is non‑exempt and may include overtime and variable compensation. Benefits include health plans (HSA, PPO), a 401(k) with 110% matching for the first 6% of eligible pay, generous paid time off, and educational assistance.

WJE is an Equal Opportunity Employer. We invite all qualified applicants to apply, including individuals with disabilities and protected veterans (VEVRAA federal contractor). WJE will consider qualified applicants with criminal histories in a manner consistent with Fair Chance Ordinances.