IT End-User Support Specialist — Devices & Mobile

Baycare; Clearwater (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

BayCare Health System seeks an experienced IT professional to deliver direct end-user support for a wide range of computing devices across the BayCare network. You will engage with the incident management system, resolve issues, and ensure adherence to established SLAs and procedures.

The role involves moves, adds, and changes for devices, device imaging/staging, inventory tasks, and support for mobile devices on a large healthcare campus. On-site work at Clearwater facilities is required.

Qualifications

• Hands-on experience providing direct IT end-user support in a healthcare environment.
• Familiarity with incident management processes and SLAs.
• Experience with moves, adds, changes for computing devices and peripherals.

Responsibilities

• Provide direct service and end-user support for computing devices and peripherals within the BayCare system.
• Utilize incident management system to fulfill end-user requests and resolve issues per SLAs and procedures.
• Perform moves, adds, and changes for computer devices and respond to break/fix requests.

Skills

End-user support

Phone support

Incident management

SLA adherence

Mobile device support

Education

High School diploma or GED

Associates degree in related field

Bachelor's degree in Computer Science

Tools

Incident management system

System imaging & staging

IT ticketing system

Job description

BayCare Health System seeks an experienced IT professional to deliver direct end-user support for a wide range of computing devices across the BayCare network. You will engage with the incident management system, resolve issues, and ensure adherence to established SLAs and procedures.

The role involves moves, adds, and changes for devices, device imaging/staging, inventory tasks, and support for mobile devices on a large healthcare campus. On-site work at Clearwater facilities is required.