Device Support Associate - Nights

Tampa General Hospital, Inc.; Tampa (FL); On-site; USD 45,000 - 60,000; Full time

Job summary

Tampa General Hospital, Inc. is seeking a Device Support Associate for night shifts to ensure the reliability and availability of IT devices across the hospital. You will troubleshoot hardware and software, manage inventory, and coordinate with clinical staff to resolve issues promptly.

Responsibilities include on-site support for computers and devices, ticket-based incident handling, and staff training on best practices while maintaining HIPAA compliance and device lifecycle management.

Qualifications

• High School Diploma or GED.
• 1–2 years IT support or healthcare tech experience.
• Familiarity with Windows OS, mobile platforms, and basic networking.
• Strong customer service and communication skills.
• Ability to work independently and prioritize in a fast-paced environment.
• Experience with ticketing systems (ServiceNow, Remedy or similar).

Responsibilities

• Provide on-site support for computers, printers, mobile devices, and local software in clinical and admin areas.
• Perform routine maintenance, updates, and configuration of devices.
• Respond to service requests via ticketing system, phone, or in-person.
• Collaborate with biomedical engineering and IT teams to resolve complex device issues.
• Maintain accurate device inventory, repairs, and replacements records.
• Assist in onboarding and training hospital staff on device usage and best practices.
• Ensure compliance with HIPAA and hospital IT policies.
• Participate in device lifecycle management including deployment and decommissioning.

Skills

Windows OS

Mobile platforms

Basic networking

Customer service

Independent work

Ticketing systems (ServiceNow/Remedy)

Education

High School Diploma or GED

Job description

Job Description - Device Support Associate - Nights (260004JD)

Job Description

Device Support Associate - Nights - ( 260004JD )

Description

The Device Support Associate plays a critical role in ensuring the functionality, safety, and availability of IT devices throughout the hospital. This position supports end-users by troubleshooting hardware and software issues, maintaining inventory, and coordinating with vendors and clinical staff to ensure timely resolution of device-related concerns. The associate works closely with clinical teams to minimize downtime and ensure optimal patient care delivery through reliable technology.

Essential Functions:

• Provide on-site support for computers, label printers, mobile technology, standard/non-standard local software used in clinical and administrative areas.
• Perform routine maintenance, updates, and configuration of devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Collaborate with biomedical engineering and IT teams to resolve complex device issues.
• Maintain accurate records of device inventory, repairs, and replacements.
• Assist in onboarding and training hospital staff on device usage and best practices.
• Ensure compliance with hospital IT policies, HIPAA regulations, and safety standards.
• Participate in device lifecycle management including deployment and decommissioning.

Qualifications

Education Qualifications:

• High School Diploma or GED

Experience Qualifications:

• 1–2 years of experience in IT support or healthcare technology environment.

Skills and Abilities:

• Familiarity with Windows OS, mobile platforms, and basic networking.
• Strong customer service and communication skills.
• Ability to work independently and prioritize tasks in a fast-paced environment.
• Experience and knowledge with ticketing systems (e.g., ServiceNow, Remedy or similar).

Primary Location

Tampa

Work Locations

TGH Main Campus 1 Tampa General Circle Tampa 33601

Eligible for Remote Work : On Site

Job

Information Technology