Night IT Device Support Technician

Tampa General Hospital, Inc.; Tampa (FL); On-site; USD 45,000 - 60,000; Full time

Job summary

Tampa General Hospital, Inc. is seeking a Device Support Associate for night shifts to ensure the reliability and availability of IT devices across the hospital. You will troubleshoot hardware and software, manage inventory, and coordinate with clinical staff to resolve issues promptly.

Responsibilities include on-site support for computers and devices, ticket-based incident handling, and staff training on best practices while maintaining HIPAA compliance and device lifecycle management.

Qualifications

• High School Diploma or GED.
• 1–2 years IT support or healthcare tech experience.
• Familiarity with Windows OS, mobile platforms, and basic networking.
• Strong customer service and communication skills.
• Ability to work independently and prioritize in a fast-paced environment.
• Experience with ticketing systems (ServiceNow, Remedy or similar).

Responsibilities

• Provide on-site support for computers, printers, mobile devices, and local software in clinical and admin areas.
• Perform routine maintenance, updates, and configuration of devices.
• Respond to service requests via ticketing system, phone, or in-person.
• Collaborate with biomedical engineering and IT teams to resolve complex device issues.
• Maintain accurate device inventory, repairs, and replacements records.
• Assist in onboarding and training hospital staff on device usage and best practices.
• Ensure compliance with HIPAA and hospital IT policies.
• Participate in device lifecycle management including deployment and decommissioning.

Skills

Windows OS

Mobile platforms

Basic networking

Customer service

Independent work

Ticketing systems (ServiceNow/Remedy)

Education

High School Diploma or GED

Job description

Tampa General Hospital, Inc. is seeking a Device Support Associate for night shifts to ensure the reliability and availability of IT devices across the hospital. You will troubleshoot hardware and software, manage inventory, and coordinate with clinical staff to resolve issues promptly.

Responsibilities include on-site support for computers and devices, ticket-based incident handling, and staff training on best practices while maintaining HIPAA compliance and device lifecycle management.