IT Infrastructure Engineer (Perm)

iO Associates; Illinois; On-site; USD 70,000 - 90,000; Full time

Job summary

iO Associates in Illinois is seeking a hands-on IT Infrastructure Engineer to support IT systems and end users across office and operational environments in Montgomery. You will handle multi-layer IT support, troubleshoot hardware, software, networks and end-user devices.

The role emphasizes strong communication and problem-solving skills, with responsibilities spanning IT projects, documentation, and acting as a primary IT contact for Operations and warehouse users.

Qualifications

• Experience in IT Infrastructure, Systems Engineering or IT Support.
• Strong hands-on experience with Windows, Microsoft 365 and Active Directory.
• Good networking and troubleshooting skills.
• Experience supporting end-user computing environments.
• Strong communication and problem-solving skills.

Responsibilities

• Provide 1st, 2nd and 3rd line IT support.
• Support and troubleshoot Windows, Microsoft 365 and Active Directory.
• Resolve hardware, software, network and infrastructure issues.
• Support laptops, desktops, mobile devices, PDAs and other end-user technology.
• Act as a key IT contact for Operations and warehouse users.
• Support IT projects, system improvements and infrastructure maintenance.
• Troubleshoot networking issues including DNS, DHCP, TCP/IP and VPNs.
• Manage service desk tickets and maintain technical documentation.

Skills

IT Infrastructure

Windows

Microsoft 365

Active Directory

Networking

Troubleshooting

End-user computing

Communication

Problem-solving

Job description

We are looking for a hands-on IT Infrastructure Engineer to support IT systems and end users across both office and operational environments.

Key Responsibilities

• Provide 1st, 2nd and 3rd line IT support.
• Support and troubleshoot Windows, Microsoft 365 and Active Directory.
• Resolve hardware, software, network and infrastructure issues.
• Support laptops, desktops, mobile devices, PDAs and other end-user technology.
• Act as a key IT contact for Operations and warehouse users.
• Support IT projects, system improvements and infrastructure maintenance.
• Troubleshoot networking issues including DNS, DHCP, TCP/IP and VPNs.
• Manage service desk tickets and maintain technical documentation.

What We're Looking For

• Experience in IT Infrastructure, Systems Engineering or IT Support.
• Strong hands-on experience with Windows, Microsoft 365 and Active Directory.
• Good networking and troubleshooting skills.
• Experience supporting end-user computing environments.
• Strong communication and problem-solving skills.

Experience supporting warehouse, logistics, distribution or operational environments, along with Intune/Endpoint Management, mobile devices or handheld technology.

Please note: This is a 5-day onsite role in Montgomery, Illinois.