IT Help Desk Administrator

CFS; River Forest (IL); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) with Match

Job summary

The IT Help Desk Administrator will provide end-user support across multiple locations. This role will support desktop and mobile technologies, troubleshoot hardware and software issues, assist with onboarding/offboarding, manage IT assets, and deliver exceptional customer service, including executive-level support.

The position requires 3+ years of relevant experience, supporting Windows and Microsoft 365, iOS devices, and active directory, with on-site work in the Greater Chicago area.

Qualifications

• 3+ years of Help Desk, Desktop Support, or End User Support experience.
• Hands-on experience supporting Windows environments, Microsoft 365, and iOS/iPadOS devices.
• Experience with PC imaging, software deployments, hardware troubleshooting, and workstation setup.
• Strong customer service, communication, and problem-solving skills.

Responsibilities

• Provide Tier 1/2 technical support for Windows PCs, Microsoft 365, business applications, and mobile devices.
• Troubleshoot and resolve hardware, software, operating system, networking, and application issues for local and remote users.
• Deliver white-glove support to executives and senior leadership.
• Provision, deploy, configure, and replace laptops, desktops, and related equipment.
• Support Apple iPhones and iPads.
• Assist with employee onboarding/offboarding, device setup, and account management.
• Support conference room and video conferencing technologies.
• Maintain IT asset inventory and documentation within the ticketing system.
• Escalate complex issues as needed and contribute to IT projects and process improvements.

Skills

Customer service

Communication

Problem solving

End-user support

Education

Bachelor's degree in IT/CS or related field

Tools

Remote support tools

Endpoint management solutions

Active Directory

PC imaging

Software deployments

Job description

IT Help Desk Administrator l No Sponsorship Available

Job Details – IT Help Desk Administrator

Compensation: $60,000 - $70,000

Bonus: Discretionary

Work Environment: Onsite

Headquarters: Greater Chicago, IL area

Benefits: Medical, Dental, Vision, 401(k) with Match

Overview – IT Help Desk Administrator

The IT Help Desk Administrator will provide end-user support across multiple locations. This role will support desktop and mobile technologies, troubleshoot hardware and software issues, assist with onboarding/offboarding, manage IT assets, and deliver exceptional customer service, including executive-level support.

Key Responsibilities – IT Help Desk Administrator

• Provide Tier 1/2 technical support for Windows PCs, Microsoft 365, business applications, and mobile devices.
• Troubleshoot and resolve hardware, software, operating system, networking, and application issues for local and remote users.
• Deliver white-glove support to executives and senior leadership.
• Provision, deploy, configure, and replace laptops, desktops, and related equipment.
• Support Apple iPhones and iPads.
• Assist with employee onboarding/offboarding, device setup, and account management.
• Support conference room and video conferencing technologies.
• Maintain IT asset inventory and documentation within the ticketing system.
• Escalate complex issues as needed and contribute to IT projects and process improvements.

Required Qualifications – IT Help Desk Administrator

• 3+ years of Help Desk, Desktop Support, or End User Support experience.
• Bachelor's degree in IT, Computer Science, or related field, preferred.
• Hands-on experience supporting:
• Microsoft Windows environments
• Microsoft 365
• iOS/iPadOS devices
• Active Directory
• Remote support tools
• Endpoint management solutions
• Experience with PC imaging, software deployments, hardware troubleshooting, and workstation setup.
• Strong customer service, communication, and problem-solving skills.
• Ability to support both technical and non-technical users.
• Industry certifications such as Network+, Security+, Microsoft 365 Endpoint Administrator, or ITIL, are a plus