IT End-User Enablement Lead | Adoption & Solutions

Platinum Global Talent Solutions Ltd.; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Platinum Global Talent Solutions Ltd. is seeking an experienced IT Manager - End User Enablement / Solutions Specialist to oversee and optimize end-user capabilities for a major Hudson Tunnel Project. Lead enablement programs, design templates and automations, and collaborate with project controls, field engineers, and staff.

The role focuses on training delivery, user adoption, and scalable IT solutions to improve productivity while ensuring security and compliance across the IT environment.

Qualifications

• Bachelor's degree in Information Technology, Information Systems, Computer Science, Business Technology, or related field.
• 5–10+ years of experience in IT user enablement, digital adoption, or advanced IT solutions delivery.
• Hands-on experience with Microsoft 365, SharePoint, collaboration tools, workflow automation, and enterprise productivity platforms.
• Proven ability to design and deliver training, enablement programs, and user-centered technology solutions.
• Strong communication and facilitation skills, with the ability to engage technical and non-technical audiences.
• Experience in complex, cross-functional environments, ideally within infrastructure, engineering, construction, or large project settings.

Responsibilities

• Drive end-user enablement programs, including training, onboarding sessions, and targeted adoption initiatives for key user groups.
• Design and implement productivity solutions such as templates, automations, workflows, and collaboration patterns across Microsoft 365, SharePoint, PMIS, and related platforms.
• Develop and maintain user-focused documentation, guides, knowledge articles, and best-practice playbooks to support scalable adoption.
• Partner with cross-functional teams to understand business needs and translate them into intuitive, user-centered technology solutions.
• Monitor system usage, adoption trends, and user feedback, identifying opportunities to improve usability, efficiency, and digital literacy.
• Ensure reliability, security, and compliance of end-user solutions while supporting continuous improvement across the IT environment.

Skills

End user enablement

Digital adoption

Training delivery

Cross-functional collaboration

Communication skills

Education

Bachelor's degree in IT/IS/CS

Tools

Microsoft 365

SharePoint

Workflow automation

PMIS

Job description

Platinum Global Talent Solutions Ltd. is seeking an experienced IT Manager - End User Enablement / Solutions Specialist to oversee and optimize end-user capabilities for a major Hudson Tunnel Project. Lead enablement programs, design templates and automations, and collaborate with project controls, field engineers, and staff.

The role focuses on training delivery, user adoption, and scalable IT solutions to improve productivity while ensuring security and compliance across the IT environment.