IT Manager - End User Enablement / Solutions Specialist | Hudson Tunnel Project

NPAworldwide; New York (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

NPAworldwide is seeking an experienced IT Manager for End User Enablement / Solutions Specialist in New York. Lead adoption initiatives, design templates and automations across M365/SharePoint, and run targeted training for project controls, field engineers, and staff.

Bring strong training delivery, communication, and cross-functional collaboration skills. Ensure secure, scalable, user‑focused solutions and ongoing improvement across IT systems.

Qualifications

• Bachelor's degree in Information Technology, Information Systems, Computer Science, Business Technology, or a related field.
• 510+ years of experience in IT user enablement, digital adoption, or advanced IT solutions delivery.
• Hands‑on experience with Microsoft 365, SharePoint, collaboration tools, workflow automation, and enterprise productivity platforms.
• Proven ability to design and deliver training, enablement programs, and user‑centered technology solutions.
• Strong communication and facilitation skills, with the ability to engage technical and non‑technical audiences.
• Experience working in complex, cross‑functional environments, ideally within infrastructure, engineering, construction, or other large project settings.

Responsibilities

• Drive enduser enablement programs, including training, onboarding sessions, and targeted adoption initiatives for key user groups.
• Design and implement productivity solutions such as templates, automations, workflows, and collaboration patterns across Microsoft 365, SharePoint, PMIS, and related platforms.
• Develop and maintain userfocused documentation, guides, knowledge articles, and bestpractice playbooks to support scalable adoption.
• Partner with crossfunctional teams to understand business needs and translate them into intuitive, usercentered technology solutions.
• Monitor system usage, adoption trends, and user feedback, identifying opportunities to improve usability, efficiency, and digital literacy.
• Ensure reliability, security, and compliance of enduser solutions while supporting continuous improvement across the IT environment.

Skills

Training delivery

User-centered design

Communication

Cross-functional collaboration

Education

Bachelors in Information Technology / related field

Tools

Microsoft 365

SharePoint

Collaboration tools

Workflow automation

Enterprise productivity platforms

Job description

Job Description

We are seeking an experienced and detail-oriented IT Manager - End User Enablement / Solutions Specialist to oversee and optimize our organization's end-user capabilities for the Hudson Tunnel Project (HTP). This is a once in a lifetime opportunity to contribute to this landmark project that is poised to deliver transformative impacts across economic, transportation, and environmental sustainability. This role is ideal for a seasoned IT professional with a strong background in user adoption, training and IT solutions, who is eager to lead, innovate, and ensure the reliability, security, and scalability of our systems. As an IT Manager - End User Enablement / Solutions Specialist, you will be focused on improving end-user productivity and adoption beyond break/fix support. Designs and implements solutions such as templates, automations, and collaboration patterns in Microsoft 365, SharePoint, PMIS, and related platforms. Runs enablement sessions, office hours, and targeted training for high-impact groups including project controls, field engineers, and CEC staff.

What You'll Do

• Drive enduser enablement programs, including training, onboarding sessions, and targeted adoption initiatives for key user groups.


• Design and implement productivity solutions such as templates, automations, workflows, and collaboration patterns across Microsoft 365, SharePoint, PMIS, and related platforms.


• Develop and maintain userfocused documentation, guides, knowledge articles, and bestpractice playbooks to support scalable adoption.


• Partner with crossfunctional teams to understand business needs and translate them into intuitive, usercentered technology solutions.


• Monitor system usage, adoption trends, and user feedback, identifying opportunities to improve usability, efficiency, and digital literacy.


• Ensure reliability, security, and compliance of enduser solutions while supporting continuous improvement across the IT environment.

Qualifications

What You Bring

• Bachelor's degree in Information Technology, Information Systems, Computer Science, Business Technology, or a related field.


• 510+ years of experience in IT user enablement, digital adoption, or advanced IT solutions delivery.


• Hands‑on experience with Microsoft 365, SharePoint, collaboration tools, workflow automation, and enterprise productivity platforms.


• Proven ability to design and deliver training, enablement programs, and user‑centered technology solutions.


• Strong communication and facilitation skills, with the ability to engage technical and non‑technical audiences.


• Experience working in complex, cross‑functional environments, ideally within infrastructure, engineering, construction, or other large project settings.

Attributes We Value

• Initiative: You take ownership and proactively drive progress.


• Growth Mindset: You embrace learning and continuous improvement.


• Ownership: You deliver high-quality outcomes from start to finish.


• Collaboration: You work effectively across teams and influence without direct authority.

Why Is This a Great Opportunity

You’ll be joining a mission‑driven organization at a pivotal moment. This role offers the chance to shape how thousands of users engage with modern technology while contributing to one of the most significant infrastructure projects in the region. You’ll work with cutting‑edge cloud platforms, collaborate with talented professionals, and help build an environment where people feel confident, capable, and empowered by the tools they use every day. If you’re passionate about elevating user experience and driving meaningful impact, we’d be excited to welcome you to the team.

Salary Type: Annual Salary

Salary Min: $ 120000

Salary Max: $ 160000

Currency Type: USD