End-User Enablement Lead - Microsoft 365 & Adoption

NPAworldwide; New York (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

NPAworldwide is seeking an experienced IT Manager for End User Enablement / Solutions Specialist in New York. Lead adoption initiatives, design templates and automations across M365/SharePoint, and run targeted training for project controls, field engineers, and staff.

Bring strong training delivery, communication, and cross-functional collaboration skills. Ensure secure, scalable, user‑focused solutions and ongoing improvement across IT systems.

Qualifications

• Bachelor's degree in Information Technology, Information Systems, Computer Science, Business Technology, or a related field.
• 510+ years of experience in IT user enablement, digital adoption, or advanced IT solutions delivery.
• Hands‑on experience with Microsoft 365, SharePoint, collaboration tools, workflow automation, and enterprise productivity platforms.
• Proven ability to design and deliver training, enablement programs, and user‑centered technology solutions.
• Strong communication and facilitation skills, with the ability to engage technical and non‑technical audiences.
• Experience working in complex, cross‑functional environments, ideally within infrastructure, engineering, construction, or other large project settings.

Responsibilities

• Drive enduser enablement programs, including training, onboarding sessions, and targeted adoption initiatives for key user groups.
• Design and implement productivity solutions such as templates, automations, workflows, and collaboration patterns across Microsoft 365, SharePoint, PMIS, and related platforms.
• Develop and maintain userfocused documentation, guides, knowledge articles, and bestpractice playbooks to support scalable adoption.
• Partner with crossfunctional teams to understand business needs and translate them into intuitive, usercentered technology solutions.
• Monitor system usage, adoption trends, and user feedback, identifying opportunities to improve usability, efficiency, and digital literacy.
• Ensure reliability, security, and compliance of enduser solutions while supporting continuous improvement across the IT environment.

Skills

Training delivery

User-centered design

Communication

Cross-functional collaboration

Education

Bachelors in Information Technology / related field

Tools

Microsoft 365

SharePoint

Collaboration tools

Workflow automation

Enterprise productivity platforms

Job description

NPAworldwide is seeking an experienced IT Manager for End User Enablement / Solutions Specialist in New York. Lead adoption initiatives, design templates and automations across M365/SharePoint, and run targeted training for project controls, field engineers, and staff.

Bring strong training delivery, communication, and cross-functional collaboration skills. Ensure secure, scalable, user‑focused solutions and ongoing improvement across IT systems.