IT & Document Services Support Specialist (On-site)

Preferred Office Technologies Est. 1968; Fayetteville (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

Preferred Office Technologies Est. 1968 seeks a Customer Support Representative to handle inquiries via phone, email, and in person in Northwest Arkansas, AR.

You will resolve basic IT and document service issues, document requests, escalate complex problems, and coordinate with internal teams to ensure timely updates and satisfaction. The role emphasizes on-site, full-time work with a focus on customer experience, continuous improvement of support processes, and accurate record-keeping in

Qualifications

• Strong customer-focused skills in support, service, and satisfaction.
• Excellent communication and active listening abilities.
• Good troubleshooting and issue escalation skills.
• Basic understanding of IT environments or managed services.
• Willingness to work on-site full time in Northwest Arkansas, AR.
• Experience with ticketing systems or CRM tools.
• High school diploma or equivalent; IT/customer service certifications are a plus.

Responsibilities

• Handle incoming customer inquiries via phone, email, and in person.
• Provide clear and timely assistance for IT and document solutions.
• Resolve basic technical and product-related issues.
• Document support requests and escalate complex problems.
• Coordinate service requests with internal departments.
• Maintain accurate records in support systems.
• Communicate updates about services, solutions, and maintenance.
• Identify recurring issues and contribute to process improvements.

Skills

Customer Support

Communication

Troubleshooting

IT Basics

Time Management

On-site Work

Education

High School Diploma

Tools

Ticketing Systems

CRM Tools

Job description

Preferred Office Technologies Est. 1968 seeks a Customer Support Representative to handle inquiries via phone, email, and in person in Northwest Arkansas, AR.

You will resolve basic IT and document service issues, document requests, escalate complex problems, and coordinate with internal teams to ensure timely updates and satisfaction. The role emphasizes on-site, full-time work with a focus on customer experience, continuous improvement of support processes, and accurate record-keeping in