IT Dispatch & Procurement Associate

EXOS; Indianapolis (IN); On-site; USD 38,000 - 56,000; Full time

Job summary

EXOS is a cybersecurity and IT solutions provider based in the United States, seeking an IT Dispatch & Procurement Coordinator in Indiana. You will manage IT service requests, allocate tasks to technicians, and assist procurement to ensure timely delivery of equipment and supplies.

Join a team that values collaboration, trust, and learning while maintaining accurate records, supporting vendors, and ensuring policy compliance across dispatching and procurement activities.

Qualifications

• Proven experience in IT dispatching or a related field.
• Strong understanding of IT equipment and supplies procurement processes.
• Excellent organizational and multitasking abilities.
• Effective communication and interpersonal skills.
• Knowledge of IT support ticketing systems.
• 0-2 years of experience in a technical support role.

Responsibilities

• Receive and prioritize IT service requests from various departments and clients.
• Allocate tasks to IT technicians based on skills, workload, and urgency.
• Monitor progress and ensure timely resolution.
• Communicate updates and resolution times to stakeholders and/or clients.
• Resolve basic troubleshooting issues.
• Collaborate with technicians and Project Managers to understand IT equipment and supply needs.
• Prepare and process purchase orders, ensuring compliance with budgetary constraints.
• Track and manage inventory levels of IT equipment and supplies.
• Establish and maintain strong relationships with IT vendors.
• Evaluate vendor performance and adherence to contractual agreements.
• Resolve any issues or discrepancies with vendors in a timely manner.
• Maintain accurate records of IT service requests, dispatch activities, and procurement transactions.
• Generate reports on IT dispatching and procurement metrics for management review.
• Ensure compliance with company policies and procedures in all IT dispatching and procurement activities.

Skills

Organizational skills

Multitasking abilities

Effective communication

Education

ITIL

CSCP

Tools

IT ticketing systems

Job description

EXOS is a cybersecurity and IT solutions provider based in the United States, seeking an IT Dispatch & Procurement Coordinator in Indiana. You will manage IT service requests, allocate tasks to technicians, and assist procurement to ensure timely delivery of equipment and supplies.

Join a team that values collaboration, trust, and learning while maintaining accurate records, supporting vendors, and ensuring policy compliance across dispatching and procurement activities.