Head of Enterprise Operations & Service Delivery

EXOS; Indianapolis (IN); On-site; USD 120,000 - 150,000; Full time

Job summary

EXOS is seeking a Director of Enterprise Operations located in Indianapolis, IN. This role is responsible for leading daily operations for Enterprise private clients, managing cross-functional teams, and developing strategies that enhance efficiency and client satisfaction.

The ideal candidate will possess over 7 years of experience in operations management within an MSP or technology environment. Successful applicants will demonstrate strong leadership and a commitment to improving service delivery while ensuring high customer satisfaction.

Qualifications

• Track record of improving service delivery and operational efficiency.
• Experience establishing and monitoring key performance indicators (KPIs).
• Comfortable as the operational point of contact for key clients.

Responsibilities

• Lead daily operations of EXOS IT's Enterprise practice.
• Develop strategies to improve service delivery and efficiency.
• Oversee resource allocation, budgeting, and workforce planning.

Skills

Leadership

Operational efficiency

Client relationship management

Financial planning

Education

7+ years of operations management experience

Job description

EXOS is seeking a Director of Enterprise Operations located in Indianapolis, IN. This role is responsible for leading daily operations for Enterprise private clients, managing cross-functional teams, and developing strategies that enhance efficiency and client satisfaction.

The ideal candidate will possess over 7 years of experience in operations management within an MSP or technology environment. Successful applicants will demonstrate strong leadership and a commitment to improving service delivery while ensuring high customer satisfaction.