Procurement Service Engineer I

EXOS; Indianapolis (IN); On-site; USD 38,000 - 56,000; Full time

Job summary

EXOS is a cybersecurity and IT solutions provider based in the United States, seeking an IT Dispatch & Procurement Coordinator in Indiana. You will manage IT service requests, allocate tasks to technicians, and assist procurement to ensure timely delivery of equipment and supplies.

Join a team that values collaboration, trust, and learning while maintaining accurate records, supporting vendors, and ensuring policy compliance across dispatching and procurement activities.

Qualifications

• Proven experience in IT dispatching or a related field.
• Strong understanding of IT equipment and supplies procurement processes.
• Excellent organizational and multitasking abilities.
• Effective communication and interpersonal skills.
• Knowledge of IT support ticketing systems.
• 0-2 years of experience in a technical support role.

Responsibilities

• Receive and prioritize IT service requests from various departments and clients.
• Allocate tasks to IT technicians based on skills, workload, and urgency.
• Monitor progress and ensure timely resolution.
• Communicate updates and resolution times to stakeholders and/or clients.
• Resolve basic troubleshooting issues.
• Collaborate with technicians and Project Managers to understand IT equipment and supply needs.
• Prepare and process purchase orders, ensuring compliance with budgetary constraints.
• Track and manage inventory levels of IT equipment and supplies.
• Establish and maintain strong relationships with IT vendors.
• Evaluate vendor performance and adherence to contractual agreements.
• Resolve any issues or discrepancies with vendors in a timely manner.
• Maintain accurate records of IT service requests, dispatch activities, and procurement transactions.
• Generate reports on IT dispatching and procurement metrics for management review.
• Ensure compliance with company policies and procedures in all IT dispatching and procurement activities.

Skills

Organizational skills

Multitasking abilities

Effective communication

Education

ITIL

CSCP

Tools

IT ticketing systems

Job description

EXOS is a family of companies formerly known as Sondhi Solutions that provides cybersecurity, talent

and IT solutions across the United States. The brand EXOS is shorthand for nature's answer to providing

critical support, protection and growth for many living organisms: exoskeletons. At EXOS we believe we

provide that same answer for our clients. EXOS core values are built around the importance of that

symbiotic relationship with our clients and one another. We realize that the foundation of all success,

both for our clients and our team, is found in people connecting, building trust and focusing on a

common purpose.

EXOS CYBER: Our cybersecurity offerings are designed around a defense-in-depth strategy to provide a

multi-layered, robust security framework. We achieve this comprehensive and integrated approach

thanks to our cybersecurity professionals' extensive experience in critical military roles that have

equipped them with the expertise to fortify your digital landscape.

EXOS TALENT: We are dedicated to helping enterprises optimize human potential. We connect

organizations with exceptional individuals, champion diversity, and unlock the full potential of human

resources that drive success. EXOS TALENT is your partner to solve the complexities of talent solutions.

EXOS IT: At EXOS IT, we understand technology. More importantly, we understand people. Our

managed services focus on partnerships to understand and achieve your goals, address challenges and

drive meaningful outcomes, together.

Our Values

We are Empowering:

At EXOS we empower our clients by providing them with essential strategic IT guidance, reliable service,

and the talent necessary to achieve their business goals. We empower our team by living a culture of

collaboration, trust, and learning, creating growth opportunities, and charting a clear career path for all

our team members.

We are Connected:

At EXOS we are connected to our clients and their purpose. We are not just a talent and technology

partner; we are an extension of your business. We seek to understand where leadership is driving the

company, and we connect across all aspects of the business necessary to make that goal a reality. We

are connected to the communities we serve and invested in organizations that make them great places

to live. As the EXOS team, we are connected through our common commitment to our cultural

imperatives: the “Three Ps” – Be Positive, Be Productive and Be Progressive in the since that we are

always challenging each other to learn and grow.

We are Trusted:

For more than fifteen years EXOS has been a trusted partner in providing Talent, IT and Cybersecurity

solutions for our clients. Whether it's servicing large-scale enterprise clients or start up professional

firms, our team is there to help solve pain points and provide strategic direction. The trust we have with

one another as a team is earned. We live a culture of accountability with a goal of excellence. We are

invested in one another's success, personally and professionally. We are a trust first, learn together and

celebrate collectively team.

What You Will Do

IT Dispatching:

• Receive and prioritize IT service requests from various departments and clients.
• Allocate tasks to the appropriate IT technicians based on skills, workload, and urgency.
• Monitor the progress of ongoing tasks and ensure timely resolution.
• Communicate updates and resolution times to relevant stakeholders and/or clients.
• Resolve basic troubleshooting issues
• Resolve basic troubleshooting issues
• Intake IT Support issues and requests through phone calls and ITSM tools

Procurement:

• Collaborate with technicians and Project Managers to understand IT equipment and supply
• needs.
• Research and identify suitable vendors for IT-related products and services.
• Prepare and process purchase orders, ensuring compliance with budgetary constraints.
• Track and manage inventory levels of IT equipment and supplies internally and externally
• Track and manage inventory levels of IT equipment and supplies internally and externallyEstablish and maintain strong relationships with IT vendors.
• Evaluate vendor performance and adherence to contractual agreements.
• Resolve any issues or discrepancies with vendors in a timely manner.

Documentation:

• Maintain accurate records of IT service requests, dispatch activities, and procurement
• transactions.
• Generate reports on IT dispatching and procurement metrics for management review.

Compliance:

• Ensure compliance with company policies and procedures in all IT dispatching and procurement
• activities.
• Stay informed about industry best practices and recommend improvements to existing
• processes.

hat You Have Done

Requirements:

• Proven experience in IT dispatching or a related field.
• Strong understanding of IT equipment and supplies procurement processes.
• Excellent organizational and multitasking abilities.
• Effective communication and interpersonal skills.
• Knowledge of IT support ticketing systems.
• 0-2 years of experience in a technical support role.

Education:

• Relevant certifications in IT dispatching or procurement (e.g., ITIL, CSCP) are a plus.