Entry-Level IT Support Associate (B)

Expedient; Indianapolis (IN); On-site; USD 32,000 - 37,440; Full time

Benefits offered by this job

Paid training for certifications

Bonus for completion of certifications

Paid lunch breaks during shifts

Job summary

A leading cloud services provider is seeking an Entry-Level IT Support Associate in Indianapolis. This on-site role offers fully paid training and a fast track to promotion within the company. Responsibilities include handling client queries and following security protocols. Ideal candidates should possess or be working towards industry certifications like CompTIA A+ or Network+. The role offers a pay range from $32,000 to $37,440 per year.

Qualifications

• Must have excellent written and verbal communication skills.
• Ability to prioritize and multitask in a fast-paced environment.
• Must pass pre-employment screens.

Responsibilities

• Handle client tickets and questions, and escalated complex tickets as needed.
• Follow strict security protocols for client access requests.
• Use the ticketing system to log all requests and activities.

Skills

Communication skills

Analytical skills

Problem-solving skills

Multitasking

Education

Industry certifications (CompTIA A+, Network+)

Relevant academic experience

Job description

Join to apply for the Entry‑Level IT Support Associate (B) role at Expedient

Expedient is hiring an on‑site, entry‑level opportunity that offers a fast‑track to learning, promotion and career growth. The entry‑level IT Support Associate in our Carmel / Indianapolis, IN data center will join the Operations Support Center (OSC) team and receive fully paid training (including industry certs) and hands‑on experience with a variety of technical platforms including virtualization technology, networking, data protection, Windows, disaster recovery, Linux/Unix and infrastructure.

If you are looking for an opportunity to gain valuable technical on‑the‑job training and experience and kick‑start your IT career, you may be the perfect candidate for this role.

Expedient provides multi‑cloud platforms, offers hosting and cyber security, and data center infrastructure as a service (IaaS) solutions to its clients. For more information about our cloud technology and solutions, please visit us at www.expedient.com.

Sponsorship is not provided. Expedient does not engage with third‑party recruiting or staffing firms.

The Schedule and Shift Premium

This position operates on a regular schedule of Thursday through Saturday, and alternates Wednesdays from 7 am to 7 pm local time, and includes an additional bonus paid upon completion of the initial training. Lunch breaks are fully paid for all 12‑hour shifts.

Professional Development & Training

Expedient places high value on professional development and education. We will cover the costs upfront for our IT Support Associates to obtain relevant technical certifications such as CompTIA A+, Network+, etc. Certain certifications that are higher in difficulty to obtain have attached bonuses for completion.

Rate of Pay

The hourly rate of pay is based on technical experience and knowledge, work experience and/or academic experience. This entry‑level role seeks a passionate candidate interested in pursuing a career in IT and willing and able to learn, so any level of experience will be considered. Range of pay: $32,000/year ($15.38/hour) – $37,440/year ($18.00/hour), paid hourly and can vary depending on market and shift.

Responsibilities

• Handle client tickets and questions, daily shift walks, routine audits, remote hands requests, etc., and escalated more complex tickets as needed.
• Follow strict security protocols to allow client access requests inside the data center using specific access control criteria.
• Follow shipping and receiving procedures to ensure the secure transport of equipment to and from the facility.
• Use the ticketing system to log all requests and activities including documentation of special requests and customizations considered important for future support.

Recommended Qualifications

• Industry certifications (such as CompTIA A+ or Network+) or equivalent work experience in an IT role or academic experience.
• Excellent written and verbal communication skills.
• Strong analytical and independent problem‑solving skills.
• Ability to prioritize and multitask in a fast‑paced, time‑sensitive environment.
• Must pass pre‑employment screens.

Physical Tasks/Demands

• Sitting – stationary/seated position during the workday in order to check in visitors.
• Walking – must be able to escort visitors to their equipment; must be able to walk the entire perimeter of the physical plant/data center several times during the shift to conduct hands‑on assessments ensuring building safety compliance, checking doors, checking temperature sensors in various areas of the server room/data center.
• Lifting – frequently lifts lightweight items and occasionally lifts heavy‑weight materials such as equipment, parts, computer and server hardware.
• Dexterity – must be able to lock/unlock security cages, operate security kiosk, print out visitor badges, operate loading dock equipment; must be able to climb and balance oneself on a ladder, stoop, kneel, crouch, and crawl into tight places to access computer hardware, conduct safety checks, move equipment, install equipment, etc. as required.

Cloud Computing and Data Center Infrastructure as a Service – Expedient