MSP Service Dispatch & Purchasing Specialist

TeamLogic IT, Inc.; San Ramon (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Opportunities for growth

Job summary

TeamLogic IT, Inc. is seeking a detail-oriented professional for a dual-role position in service dispatch and procurement for managed IT services. This role ensures seamless delivery of IT support while maintaining optimal vendor relationships and inventory management.

The ideal candidate should have 2-4 years of relevant experience, a high school diploma, and strong organizational skills. This position offers competitive compensation and benefits in a collaborative work environment.

Qualifications

• 2-4 years in IT dispatch, customer service, or procurement roles preferred.
• Understanding of IT hardware, networking, and common software applications.
• Proven results being politely persistent with team members and clients.

Responsibilities

• Receive, prioritize, and assign service tickets to technicians.
• Manage inventory of hardware, software, and IT supplies.
• Communicate with clients regarding appointment scheduling and issue resolution.

Skills

Understanding of IT hardware

Strong written and verbal communication

Excellent multitasking

Professional phone and email etiquette

Education

High school diploma

Associate's degree or relevant certifications

Tools

Familiarity with PSA tools

Familiarity with RMM platforms

Job description

TeamLogic IT, Inc. is seeking a detail-oriented professional for a dual-role position in service dispatch and procurement for managed IT services. This role ensures seamless delivery of IT support while maintaining optimal vendor relationships and inventory management.

The ideal candidate should have 2-4 years of relevant experience, a high school diploma, and strong organizational skills. This position offers competitive compensation and benefits in a collaborative work environment.