IT Disaster Recovery & Customer Coordination Lead

CoverMyMeds LLC; Oregon; Hybrid; USD 89,000 - 149,000; Full time

Job summary

McKesson is seeking a Sr. Associate IT Generalist Disaster Recovery & Customer Coordination to strengthen technology resilience through disaster recovery planning, testing, and customer implementation support.

The role collaborates with customers, engineering teams, sales, and internal partners to understand critical systems and ensure recovery activities are well planned and executed. It emphasizes project management, coordination of customer requirements, and documentation.

Qualifications

• 4+ years of relevant experience including hands-on disaster recovery or business continuity work.
• Experience applying project management practices to disaster recovery initiatives and customer implementations.
• Demonstrated customer-facing experience coordinating customer requirements with technical teams.
• Working knowledge of data processing and IT environments.

Responsibilities

• Develop, maintain, and update disaster recovery plans and documentation.
• Review and test disaster recovery plans, identify gaps, document findings, and recommend improvements.
• Coordinate disaster recovery drills, simulations, and related activities, documenting outcomes and lessons learned.
• Partner with IT teams to understand system dependencies, critical functions, and recovery requirements.
• Develop and maintain disaster recovery runbooks, playbooks, and incident-response procedures.
• Support disaster recovery tools and activities in line with standards and regulatory requirements.
• Apply project management practices to move DR initiatives forward against defined customer requirements.
• Coordinate new and changing external customer connectivity with customers and internal technology teams.
• Facilitate customer engineering discussions and coordinate technical follow-up.
• Support customer quoting activities and liaison across customers, sales, engineering, technology teams, and internal partners.
• Track work, requirements, issues, and project activities using Jira and ServiceNow.

Skills

Disaster recovery

Project management

Customer coordination

Jira

ServiceNow

Stakeholder management

Data processing

Education

Degree or equivalent

Tools

Jira

ServiceNow

Job description

McKesson is seeking a Sr. Associate IT Generalist Disaster Recovery & Customer Coordination to strengthen technology resilience through disaster recovery planning, testing, and customer implementation support.

The role collaborates with customers, engineering teams, sales, and internal partners to understand critical systems and ensure recovery activities are well planned and executed. It emphasizes project management, coordination of customer requirements, and documentation.