Disaster Recovery Specialist & Customer Liaison (IT)

CoverMyMeds LLC; Atlanta (GA); On-site; USD 89,000 - 149,000; Full time

Job summary

McKesson is seeking a Sr. Associate IT Generalist in Atlanta to strengthen disaster recovery and customer coordination across technology teams. You will help ensure DR plans are effective and aligned with customer needs while coordinating with engineering, sales, and internal partners.

In this hands-on role, you will manage DR documentation, runbooks, and incident responses, applying project management practices to drive customer implementations and DR initiatives with cross-functional teams.

Qualifications

• Minimum of a degree or equivalent with 4+ years in IT/disaster recovery.
• Experience with disaster recovery planning and documentation.

Responsibilities

• Develop, maintain, and update disaster recovery plans and documentation.
• Review and test disaster recovery plans, identify gaps, document findings, and recommend improvements.
• Coordinate disaster recovery drills, simulations, and related activities, documenting outcomes.
• Collaborate with IT teams to understand dependencies and recovery requirements.
• Develop and maintain runbooks, playbooks, and incident-response procedures.
• Support disaster recovery tools and relevant standards.
• Apply project management to drive DR initiatives and customer implementations.
• Coordinate external customer connectivity requirements with customers and internal teams.
• Facilitate customer engineering discussions and coordinate follow-up.
• Support customer quoting activities and liaise across stakeholders.
• Track work using Jira and ServiceNow.

Skills

Disaster recovery

Business continuity

Project management

Customer coordination

Jira

ServiceNow

Customer-facing

Data processing

IT environments

Recovery plans

Documentation

Runbooks

Education

Degree or equivalent (4+ years)

Tools

Jira

ServiceNow

Job description

McKesson is seeking a Sr. Associate IT Generalist in Atlanta to strengthen disaster recovery and customer coordination across technology teams. You will help ensure DR plans are effective and aligned with customer needs while coordinating with engineering, sales, and internal partners.

In this hands-on role, you will manage DR documentation, runbooks, and incident responses, applying project management practices to drive customer implementations and DR initiatives with cross-functional teams.