Sr. Associate IT Generalist

McKesson; Atlanta (GA); On-site; USD 89,000 - 149,000; Full time

Job summary

McKesson is seeking a Sr. Associate IT Generalist Disaster Recovery & Customer Coordination to strengthen technology resilience.

The role focuses on disaster recovery planning, testing, documentation, and coordinating customer implementations across IT, sales, and engineering teams. You will work with customers to translate requirements into recovery actions, maintain runbooks, and support DR tooling while applying project management practices to drive initiatives forward.

Qualifications

• 4+ years of relevant experience in disaster recovery or business continuity.
• Experience applying project management practices to DR initiatives and customer implementations.
• Demonstrated customer-facing experience coordinating requirements with technical teams.
• Working knowledge of data processing and IT environments.

Responsibilities

• Develop, maintain, and update disaster recovery plans and runbooks.
• Test DR plans, identify gaps, document findings, and recommend improvements.
• Coordinate DR drills, simulations, and related activities with teams and customers.
• Partner with IT to understand system dependencies and recovery requirements.
• Assist with customer implementations and maintain incident-response procedures.
• Track work, requirements, issues, and project activities using Jira and ServiceNow.

Skills

Disaster recovery

Project management

Customer coordination

Jira

ServiceNow

Education

Degree or equivalent

Tools

Jira

ServiceNow

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people.

Sr. Associate IT Generalist Disaster Recovery & Customer Coordination

The Sr. Associate IT Generalist will help strengthen technology resilience and business continuity through disaster recovery planning, testing, documentation, and customer implementation support. This role works across technology teams to understand critical systems and dependencies, maintain recovery plans, and help ensure disaster recovery activities are effectively planned and executed. The position also plays an important customer‑facing role, using project management practices to move customer requirements and implementations forward while coordinating with customers, engineering teams, sales, and internal business partners.

Key Responsibilities

• Develop, maintain, and update disaster recovery plans and supporting documentation.
• Review and test disaster recovery plans, identify gaps, document findings, and recommend improvements.
• Coordinate disaster recovery drills, simulations, and related activities, documenting outcomes and lessons learned.
• Partner with IT teams to understand system dependencies, critical business functions, and recovery requirements.
• Develop and maintain disaster recovery runbooks, playbooks, and incident‑response procedures.
• Support disaster recovery tools, technologies, and activities associated with applicable standards and regulatory requirements.
• Apply project management practices to move disaster recovery initiatives and customer implementations forward against defined customer requirements.
• Coordinate new and changing external customer connectivity requirements with customers and internal technology teams.
• Facilitate customer engineering discussions and coordinate technical follow‑up.
• Support customer quoting activities and serve as a liaison across customers, sales, engineering, technology teams, and internal business partners.
• Track work, requirements, issues, and project activities using Jira and ServiceNow.

We are unable to provide sponsorship for this role, presently or in the future.

Minimum Qualifications

• Degree or equivalent and typically requires 4+ years of relevant experience

Critical Skills

• 4+ years of relevant experience that includes hands‑on disaster recovery or business continuity work.
• Experience applying project management practices to disaster recovery initiatives and customer implementations.
• Demonstrated customer‑facing experience, including coordinating customer requirements with technical teams.
• Working knowledge of data processing and computer/IT environments.
• Experience developing, maintaining, or supporting disaster recovery plans and documentation.
• Experience participating in or coordinating disaster recovery testing, exercises, or simulations.
• Experience using Jira and ServiceNow.
• Demonstrated experience organizing and tracking multiple project activities, requirements, dependencies, or stakeholder deliverables.

Preferred Skills

• Experience creating or maintaining technical runbooks, recovery procedures, playbooks, or similar operational documentation.
• Experience supporting disaster recovery standards, compliance, or regulatory activities.
• Experience coordinating customer connectivity or other customer‑facing technology implementations.
• Experience working across technical, customer, sales, and business teams.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long‑term incentive opportunities may be offered. For more information regarding benefits at McKesson,

Our Base Pay Range for this position $89,300 - $148,800