Disaster Recovery & Customer Coordination Lead

McKesson; Atlanta (GA); On-site; USD 89,000 - 149,000; Full time

Job summary

McKesson is seeking a Sr. Associate IT Generalist Disaster Recovery & Customer Coordination to strengthen technology resilience.

The role focuses on disaster recovery planning, testing, documentation, and coordinating customer implementations across IT, sales, and engineering teams. You will work with customers to translate requirements into recovery actions, maintain runbooks, and support DR tooling while applying project management practices to drive initiatives forward.

Qualifications

• 4+ years of relevant experience in disaster recovery or business continuity.
• Experience applying project management practices to DR initiatives and customer implementations.
• Demonstrated customer-facing experience coordinating requirements with technical teams.
• Working knowledge of data processing and IT environments.

Responsibilities

• Develop, maintain, and update disaster recovery plans and runbooks.
• Test DR plans, identify gaps, document findings, and recommend improvements.
• Coordinate DR drills, simulations, and related activities with teams and customers.
• Partner with IT to understand system dependencies and recovery requirements.
• Assist with customer implementations and maintain incident-response procedures.
• Track work, requirements, issues, and project activities using Jira and ServiceNow.

Skills

Disaster recovery

Project management

Customer coordination

Jira

ServiceNow

Education

Degree or equivalent

Tools

Jira

ServiceNow

Job description

McKesson is seeking a Sr. Associate IT Generalist Disaster Recovery & Customer Coordination to strengthen technology resilience.

The role focuses on disaster recovery planning, testing, documentation, and coordinating customer implementations across IT, sales, and engineering teams. You will work with customers to translate requirements into recovery actions, maintain runbooks, and support DR tooling while applying project management practices to drive initiatives forward.