Sr. Associate IT Generalist

CoverMyMeds LLC; Atlanta (GA); On-site; USD 89,000 - 149,000; Full time

Job summary

McKesson is seeking a Sr. Associate IT Generalist in Atlanta to strengthen disaster recovery and customer coordination across technology teams. You will help ensure DR plans are effective and aligned with customer needs while coordinating with engineering, sales, and internal partners.

In this hands-on role, you will manage DR documentation, runbooks, and incident responses, applying project management practices to drive customer implementations and DR initiatives with cross-functional teams.

Qualifications

• Minimum of a degree or equivalent with 4+ years in IT/disaster recovery.
• Experience with disaster recovery planning and documentation.

Responsibilities

• Develop, maintain, and update disaster recovery plans and documentation.
• Review and test disaster recovery plans, identify gaps, document findings, and recommend improvements.
• Coordinate disaster recovery drills, simulations, and related activities, documenting outcomes.
• Collaborate with IT teams to understand dependencies and recovery requirements.
• Develop and maintain runbooks, playbooks, and incident-response procedures.
• Support disaster recovery tools and relevant standards.
• Apply project management to drive DR initiatives and customer implementations.
• Coordinate external customer connectivity requirements with customers and internal teams.
• Facilitate customer engineering discussions and coordinate follow-up.
• Support customer quoting activities and liaise across stakeholders.
• Track work using Jira and ServiceNow.

Skills

Disaster recovery

Business continuity

Project management

Customer coordination

Jira

ServiceNow

Customer-facing

Data processing

IT environments

Recovery plans

Documentation

Runbooks

Education

Degree or equivalent (4+ years)

Tools

Jira

ServiceNow

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

Sr. Associate IT Generalist

Disaster Recovery & Customer Coordination

The Sr. Associate IT Generalist will help strengthen technology resilience and business continuity through disaster recovery planning, testing, documentation, and customer implementation support. This role works across technology teams to understand critical systems and dependencies, maintain recovery plans, and help ensure disaster recovery activities are effectively planned and executed.

The position also plays an important customer-facing role, using project management practices to move customer requirements and implementations forward while coordinating with customers, engineering teams, sales, and internal business partners.

Key Responsibilities

• Develop, maintain, and update disaster recovery plans and supporting documentation.
• Review and test disaster recovery plans, identify gaps, document findings, and recommend improvements.
• Coordinate disaster recovery drills, simulations, and related activities, documenting outcomes and lessons learned.
• Partner with IT teams to understand system dependencies, critical business functions, and recovery requirements.
• Develop and maintain disaster recovery runbooks, playbooks, and incident-response procedures.
• Support disaster recovery tools, technologies, and activities associated with applicable standards and regulatory requirements.
• Apply project management practices to move disaster recovery initiatives and customer implementations forward against defined customer requirements.
• Coordinate new and changing external customer connectivity requirements with customers and internal technology teams.
• Facilitate customer engineering discussions and coordinate technical follow-up.
• Support customer quoting activities and serve as a liaison across customers, sales, engineering, technology teams, and internal business partners.
• Track work, requirements, issues, and project activities using Jira and ServiceNow.

We are unable to provide sponsorship for this role, presently or in the future

Minimum Qualifications

Degree or equivalent and typically requires 4+ years of relevant experience

Critical Skills

• 4+ years of relevant experience that includes hands-on disaster recovery or business continuity work.
• Experience applying project management practices to disaster recovery initiatives and customer implementations.
• Demonstrated customer-facing experience, including coordinating customer requirements with technical teams.
• Working knowledge of data processing and computer/IT environments.
• Experience developing, maintaining, or supporting disaster recovery plans and documentation.
• Experience participating in or coordinating disaster recovery testing, exercises, or simulations.
• Experience using Jira and ServiceNow.
• Demonstrated experience organizing and tracking multiple project activities, requirements, dependencies, or stakeholder deliverables.

Preferred Skills

• Experience creating or maintaining technical runbooks, recovery procedures, playbooks, or similar operational documentation.
• Experience supporting disaster recovery standards, compliance, or regulatory activities.
• Experience coordinating customer connectivity or other customer-facing technology implementations.
• Experience working across technical, customer, sales, and business teams.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position

$89,300 - $148,800

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [e-mail] or (Canada) [e-mail]. Resumes or CVs submitted to this email box will not be accepted.