IT Disaster Recovery & Customer Liaison Specialist

McKesson Corporation; Columbus (OH); On-site; USD 89,000 - 149,000; Full time

Job summary

McKesson is seeking a Sr. Associate IT Generalist in Disaster Recovery & Customer Coordination to strengthen technology resilience and business continuity. You will develop, test, and maintain disaster recovery plans while coordinating with customers, engineering, sales, and internal partners to move requirements forward.

This role emphasizes hands-on DR work, project management, and clear communication across teams. Experience with Jira and ServiceNow is preferred; sponsorship is not available.

Qualifications

• 4+ years of relevant disaster recovery or business continuity experience.
• Experience applying project management to disaster recovery initiatives and customer implementations.
• Demonstrated customer-facing experience coordinating requirements with technical teams.
• Working knowledge of data processing and IT environments.
• Experience developing, maintaining, or supporting disaster recovery plans and documentation.
• Experience participating in disaster recovery testing, exercises, or simulations.

Responsibilities

• Develop, maintain, and update disaster recovery plans and supporting documentation.
• Review and test disaster recovery plans, identify gaps, document findings, and recommend improvements.
• Coordinate disaster recovery drills, simulations, and related activities, documenting outcomes and lessons learned.
• Partner with IT teams to understand system dependencies, critical business functions, and recovery requirements.
• Develop and maintain disaster recovery runbooks, playbooks, and incident-response procedures.
• Support disaster recovery tools, technologies, and activities associated with applicable standards and regulatory requirements.
• Apply project management practices to move disaster recovery initiatives and customer implementations forward against defined customer requirements.
• Coordinate new and changing external customer connectivity requirements with customers and internal technology teams.
• Facilitate customer engineering discussions and coordinate technical follow-up.
• Support customer quoting activities and serve as a liaison across customers, sales, engineering, technology teams, and internal business partners.
• Track work, requirements, issues, and project activities using Jira and ServiceNow.

Skills

Disaster recovery

Customer-facing

Project management

Stakeholder coordination

Documentation

Team collaboration

Education

Bachelor's degree or equivalent

Tools

Jira

ServiceNow

Job description

McKesson is seeking a Sr. Associate IT Generalist in Disaster Recovery & Customer Coordination to strengthen technology resilience and business continuity. You will develop, test, and maintain disaster recovery plans while coordinating with customers, engineering, sales, and internal partners to move requirements forward.

This role emphasizes hands-on DR work, project management, and clear communication across teams. Experience with Jira and ServiceNow is preferred; sponsorship is not available.