Disaster Recovery & Customer IT Lead

McKesson; United States; Remote; USD 89,000 - 149,000; Full time

Job summary

McKesson is seeking a Sr. Associate IT Generalist to strengthen technology resilience and drive disaster recovery planning and customer coordination. You will work across technology teams, coordination with customers, engineering, sales, and internal partners to move DR initiatives forward.

You will develop and test DR plans, conduct drills, and maintain runbooks. The role emphasizes project management, documentation, and strong collaboration across multiple teams in the United States.

Qualifications

• 4+ years of relevant experience that includes hands-on disaster recovery or business continuity work.
• Experience applying project management practices to disaster recovery initiatives and customer implementations.
• Demonstrated customer-facing experience, including coordinating customer requirements with technical teams.
• Working knowledge of data processing and computer/IT environments.
• Experience developing, maintaining, or supporting disaster recovery plans and documentation.
• Experience participating in or coordinating disaster recovery testing, exercises, or simulations.
• Experience using Jira and ServiceNow.
• Demonstrated experience organizing and tracking multiple project activities, requirements, dependencies, or stakeholder deliverables.

Responsibilities

• Develop, maintain, and update disaster recovery plans and supporting documentation.
• Review and test disaster recovery plans, identify gaps, document findings, and recommend improvements.
• Coordinate disaster recovery drills, simulations, and related activities, documenting outcomes and lessons learned.
• Partner with IT teams to understand system dependencies, critical business functions, and recovery requirements.
• Develop and maintain disaster recovery runbooks, playbooks, and incident-response procedures.
• Support disaster recovery tools, technologies, and activities associated with applicable standards and regulatory requirements.
• Apply project management practices to move disaster recovery initiatives and customer implementations forward against defined customer requirements.
• Coordinate new and changing external customer connectivity requirements with customers and internal technology teams.
• Facilitate customer engineering discussions and coordinate technical follow-up.
• Support customer quoting activities and serve as a liaison across customers, sales, engineering, technology teams, and internal business partners.
• Track work, requirements, issues, and project activities using Jira and ServiceNow.

Tools

Jira

ServiceNow

Job description

McKesson is seeking a Sr. Associate IT Generalist to strengthen technology resilience and drive disaster recovery planning and customer coordination. You will work across technology teams, coordination with customers, engineering, sales, and internal partners to move DR initiatives forward.

You will develop and test DR plans, conduct drills, and maintain runbooks. The role emphasizes project management, documentation, and strong collaboration across multiple teams in the United States.