IT Director: Strategy, Operations & Service Excellence

Colorado-Public-Employees; Denver (CO); Hybrid; USD 220,000 - 260,000; Full time

Job summary

Colorado PERA is seeking a Director of Information Technology in Denver to lead delivery, operation, and continuous improvement of core technology services. You will supervise IT operations, infrastructure, end-user computing, service management, and enterprise applications, ensuring reliable, secure, and cost-effective technology that supports PERA’s business.

This role reports to the CTO, partners with business leaders, and guides managers and staff through budgeting, risk management, and

Qualifications

• Bachelor’s degree in computer information systems, computer science, business administration, technology management, or a related field.
• Ten years of progressive technology experience, including leadership experience; or equivalent combination of education and experience.
• Significant and progressive experience leading managers, supervisors, or team leads in a complex technology environment.
• Experience overseeing multiple IT disciplines, including IT service management practices and service delivery, infrastructure, end‑user computing, enterprise applications, technology operations, incident management, change management, service lifecycle management, and continuous improvement.
• Experience with technology budgeting, cost tracking, vendor management, and resource planning.
• Strong understanding of technology risk, information security, business continuity, disaster recovery, and compliance practices.
• Knowledge of infrastructure, cloud services, networking, telecommunications, endpoint management, enterprise platforms, service desk operations, data center operations, and related technologies.
• Strong communication, facilitation, problem‑solving, and decision‑making skills.
• Ability to travel as necessary for business purposes.

Responsibilities

• Accountable for the performance, availability, reliability, scalability, and operational effectiveness of core technology services.
• Ensure technology services are managed as business capabilities with clear ownership, measurable outcomes, defined service expectations, and visibility into operational costs and resource commitments.
• Maintain visibility into service performance, operational risks, technology lifecycle status, and service health, and take action to address emerging issues.
• Use metrics and performance data to drive continuous improvement in service quality and business outcomes.
• Partner with Information Security leadership to ensure security requirements and risk mitigation strategies are integrated into technology services and operations.
• Lead modernization efforts that improve reliability, scalability, security, and business alignment.
• Lead evaluation of emerging technologies and operational improvements that may benefit PERA.
• Perform other duties as assigned.

Skills

IT leadership

Budget management

Vendor management

Risk & security

Cloud & infrastructure

Communication

Change management

Travel readiness

Education

Bachelor’s degree in computer information systems, computer science, business administration, technology management, or a related field

Job description

Colorado PERA is seeking a Director of Information Technology in Denver to lead delivery, operation, and continuous improvement of core technology services. You will supervise IT operations, infrastructure, end-user computing, service management, and enterprise applications, ensuring reliable, secure, and cost-effective technology that supports PERA’s business.

This role reports to the CTO, partners with business leaders, and guides managers and staff through budgeting, risk management, and