IT Device Support Supervisor - On-Site (University)

Idaho State University; Pocatello (ID); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Life insurance

Disability plan

EAP

Retirement options

Generous PTO

Job summary

Idaho State University in Pocatello is seeking an IT Device Support Supervisor to lead a mixed team of student workers and full-time staff. The role focuses on device management, tier-2 support, and policy-driven operational excellence within an on-campus ITS environment.

You will drive ongoing improvements, manage complex hardware/software issues, and maintain robust knowledge resources while collaborating with Infrastructure and Security teams to protect campus systems.

Qualifications

• Bachelor’s degree required or six years combined education, training, and experience considered.
• 3+ years IT device support experience with at least 1 year in a supervisory or lead role.
• Deep knowledge of Windows, macOS, Linux, iOS, Android and MDM.
• Experience with Enterprise systems (O365, Google Workspace, Box).

Responsibilities

• Lead a team of 10–20 student employees and 2–4 full-time staff.
• Oversee day-to-day Device Services operations and resolve Tier 1 escalations.
• Maintain knowledge base and coordinate with Infrastructure and Security teams.
• Plan device rollouts and readiness projects for new semesters.

Skills

Team leadership

Device support

Operating systems

MDM

Hardware diagnostics

Office 365 / Workspace / Box

Hardware (Dell/Apple/Printers)

Education

Bachelor’s degree or six years combined education/experience

Tools

O365

Google Workspace

Box

Job description

Idaho State University in Pocatello is seeking an IT Device Support Supervisor to lead a mixed team of student workers and full-time staff. The role focuses on device management, tier-2 support, and policy-driven operational excellence within an on-campus ITS environment.

You will drive ongoing improvements, manage complex hardware/software issues, and maintain robust knowledge resources while collaborating with Infrastructure and Security teams to protect campus systems.